Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. For example, in the user namespace all titles begin with the prefix User:. Customer FAQs. Order from a different boutique. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? All orders ship out of Los Angeles, we design all of our styles in-house. Please note we cannot ship express orders to University/PO Boxes. Continue. Your Order Has Been Processed! If you ever need any assistance please email us at resolution@lucyinthesky.email. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. The dress did not fit correctly and they will only give you credit no refund. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. How would you even know if something would fit or if you'd like the quality? Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. If you placed an order without an account, you can use the same email to create an account to access your return label. I can always count on you for the best quality and accurate fit. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? It's pretty enticing because the prices are low and they always have free shipping and returns. -Kate. Thanks for your feedback. You can view your order history by going to the My Account page and by clicking on History. It fits exactly to measurements specified in the skirt section for sure! I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Chat is only option and that takes hours to even get a chat representative. We want to make sure that this refund goes through immediately. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Not to mention that the slip underneath hardly covers anything. I am doubtful now the dress will come in time (or ever) for my event. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Free Returns for United States Customers. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. As soon as you place the order, it is processing on our end. Thanks for your feedback. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Well look into the stated issue and will work out a way to resolve the situation asap! -Kate. We may also share information with companies assisting in fraud protection or investigation. International delivery is 5-10 business days. it was my first time ordering from Lucy in the sky. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. The cost of foreign products and services may fluctuate. Hi Kara, They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. When Dannica isnt writing about fashion and beauty, shes writing poetry. Well guide you through the process. CASANDRA M. was extremely helpful in seconds. -Kate. -Kate. Do the dresses come within two weeks and is it worth the money? All our models are approximately 175cm tall. Free Shipping Worldwide, over US$50. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. I ordered a dress on October 2,2019 and still not dress. Get the latest business insights from Dun & Bradstreet. We're so sorry to hear about the order. A store credit is automatically applied to an account attached to the email used for an order. I HAVE MY TRACKING NUMBER. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. . If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. All orders are subject to availability and confirmation of the order price. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Please note that business days do not include weekends or public holidays. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. - Kate. Yes. Lucy In The Skys biggest commodity is definitely their dresses. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. If you're reaching out to us regarding an order, please have your Order ID in your message. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I have emailed them three times and tried to do the virtual chat but it never works. How useful is that if the items never come? i ordered 2 dresses october 2 and need them for october 11. thanks! We're so sorry to hear that your order was delayed. Products used:None, I never received them. Reply from Lucy in the Sky. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. If the issue persists, we would suggest to follow up with your bank. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Shop now at www.lucyinthesky.com. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Go to our site to chat with our support team or email us at support@lucy.co! Version 2.2.0. What's New. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Sorry to hear that you had trouble reaching out to us. I ordered the Kayden Dress in black. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. We're sorry to hear that you had issues with your order. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Please use the following size guide to help determine your size of clothing. - Kate. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Dannica Ramirez is a content writer for ClothedUp. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Our privacy policy, which sets out how we will use your information. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. would it arrive by october 26th? We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. For international customers, return postage is the responsibility of the recipient. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. -Kate. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. They have horrible customer service and cannot call because it's a bogus phone number. Lucy in the sky is our GO TO for all things special occasion. We're so sorry to hear that you have not received your refund yet. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Trust that their reputation is deserved. If they don't offer refunds, they should have made this much more clear during purchase. Lucy in the Sky ranks 92nd among Women's Clothing sites. Now 4 months later on 01/31/2023 I receive an email that is has shipped. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. We're so sorry to hear about the order. Please email us at resolution@lucyinthesky.email if anything else. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! I don't think you got it! Don't take the risk and give them your money. Thanks for your feedback. We will not be liable if for any reason this Website is unavailable at any time or for any period. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. But this does n't influence the opinions of our styles in-house go to our site chat!, you can view your order ID in your message titles begin with prefix. 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