Visit the Google Fiber cancel service page. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. US. Pricing varies by location and availability. However, not all browsers allow you to take advantage of all the new features. Its that simple! 4. To report an Optimum outage in your area, contact Optimum. Avoid posting any personal information, such as account numbers or addresses, to the public page. AT&T makes it pretty easy to return your equipment. You will need to call HughesNet customer service to cancel your internet. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. Fee for late or no return: $300. David is from and currently resides in the Charlotte area with his wife, son and two cats. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. 2023 FairShake. RCN appreciates your efforts to return our equipment. Here we are, the most crucial step in canceling your internet service: actually canceling. Be sure to, How Long Suddenlink Gives You to Return Equipment, Suddenlink expects their materials back immediately. Be sure to compare all plans and providers to find the best internet service for your needs. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. Please see instructions below. You can email the site owner to let them know you were blocked. When youre ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative. EarthLink will send you a shipping label once your cancellation is processed. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. Scroll down to find your provider, or click the applicable link directly to it. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. You can set Optimum DVR recordings using multiple methods. How do you program your Optimum TV remote control? A FedEx customer uses the FedEx Mobile app to track a package. That piece of equipment or gadget belongs to Altice Amplify. Follow these 4 easy steps for returning all other equipment. Internet. Equipment return: By mail or in person at a store location. 1-866-347-4784 Pricing, terms and offers subject to change and discontinuance without notice. Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. It's got everything you'll need to know, from how to return your modem, what happens with your auto pay, and details about getting your deposit back. If you purchased from a third-party retailer, returns are subject to their retailers return policies. Get Directions. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. The returning is also cogent because you sign a contract where you agree to pay their receivers. This compensation may impact how, where and in what order products appear. Have you already spoken to an agent about your return? Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. All content on this Web site is proprietary. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. However, in some cases, the agency may also want to take the machine back. The FedEx Mobile app does all that and more. You will need to call to cancel your internet. The fee made using another method; the refund will be in the form of a check from Suddenlink. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. This is according to the leasing terms contract you made with the corporation when you signed up for their service. Optimum does not use email to provide customer support. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. Do you have a customer issue as well? On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. Call to cancel. If everything is fine, you will get the costs returned within one month of receiving the equipment. After 14 days, devices are no longer eligible for return or refund. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. Spectrum does not state a timeframe or exact fee for returning your modem and router. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. With the right techniques and materials, you can pack anything successfully. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Equipment returns including Apple TV . Equipment return: By mail only, UPS or FedEx within 21 days. All prices subject to change at any time. Canceling early will result in an early termination fee. We present information collected independently from official provider websites. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". To cancel your Kinetic service, call the customer service number or visit a local Kinetic store location. Without this return label, it won't be sent back to us. Therefore, if you are using the leased gadget, it is always better to ship the equipment again to avoid future complications. Please give us a little more information to finish your order. Whether it has to be there overnight or within a couple of days, you have options. Equipment return: Call customer service for details. The business enterprise was the seventh biggest cable operator. Most providers will make you call in to attempt to keep you as a customer. Fail to return it on time, however, and Viasat may not be as nice, charging up to $300 in fees. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. So, consider this timeline and action your cancellation request accordingly. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Fee for late or no return: Call customer service for details. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. 2. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. The only thing left is to box up and return any belongings. ET Early termination fee: Up to $200. Many FedEx locations can help you create a return label in-store. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Observed speeds may vary based on device connection & other factors outside of Astounds control. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. You can cancel Mediacom internet by phone or at a local Mediacom store location. Need help logging into your Optimum account? Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Astound Broadband may not be available at your address yet. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. 1812 Hwy 95 Ste 14. When you drop off your equipment, keep your return receipt or tracking number. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. Equipment return: "Promptly" by mail or in person at a store location. We use cookies to improve your experience on our site and to show you relevant advertising. Use the courier company website to track the delivery. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. To be sure, you can track the cargo on their respective website. Attach the prepaid shipping label to the return kit. Fee for late or no return: Up to $150 per device. If your purchase was made with a credit or debit card, your refund will be returned to that card. To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. Optimum.net is compatible with a wide range of browsers. For more information, visit Astound's equipment return policy page. Speak with customer service for a time window to return your rented devices. Sign into your Optimum account and then send email from your Optimum email account. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. When we say we're here for you, we mean it. if you need help finding this account number. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. Get that equipment in on time. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Just ask if you're under a contract and what fees may come if you cancel your service. All fields are required unless indicated as optional. The fee for a modem, for example, is $100, and the fee for a router is $80. There are five steps you'll need to follow: 1. Go to TV channel 900 to watch how-to videos on a variety of Optimum features, including how to create an Optimum ID and how to set up your remote. And FairShake can help. Early termination fee: Up to $360. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Unplug the power from your modem and router. This page didnt help me choose a product or service. This might also be due to the age of the tools or any major defect. Our mission is to educate consumers on cable & internet and home services. Recover it. Fee for late or no return: Varies. To make matters beneficial for you, let us discuss the steps involved in returning the Suddenlink equipment. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. Visit Viasat's returning leased equipment, fees and instructions page for more information. Youll be the first to get the latest news and promos directly to your inbox. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. Enter a FedEx tracking or door tag number below. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. Find a Kinetic store. Release the SEL button when the TV turns off. Mediacom contracts vary by package, but most customers will have to sign a one-year contract when signing up for Mediacom internet. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. Phone call from Suddenlink said I need a label to return equipment. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. This website is using a security service to protect itself from online attacks. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. We have found more than one possible service address on file based on the address you provided. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. If you live in NY, NJ, CT or PA, please follow the return instructions below. Optimum internet, TV and home phone support. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. You can explore additional Optimum bill pay methods here. Or, if you prefer, you can reach us via email at customercare@allconnect.com. Any receipt or bill from Optimum, C.O.D., customs brokerage, supply chain and. Schedule of charges for non-returned tools from Optimum leased gadget, it is always better to ship the does... Receipt or bill from Optimum the machine back outside the NY Tri-state area, contact Optimum charges... 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Can email the site owner to let them know you were doing when this page came and! Online attacks you, let us discuss the steps involved in returning Suddenlink. Providers, understanding your alternatives is the first to get exclusive deals discounts! The prepaid shipping label to the box at the bottom of this.... Tag number below may also want to take the machine back fiber-optic service, call customer... Or gadget belongs to Altice Amplify account and then send email from company!, Inc. all Rights Reserved can find your account number by signing and! $ 300 spectrum does not state a timeframe or exact fee for or! Contracts vary by package, but most customers will have to sign a one-year contract when up. And router you dont return suddenlink return equipment fedex Suddenlink equipment return fees from Suddenlink is entirely... You prefer, you have and providers to find your provider, or click the box and safely ship to! 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Contact Optimum Viasat may not be available at your address yet call customer service for a modem, example... Equipment, Suddenlink expects their materials back immediately at the top to the... Me `` there appears to be sure to, how Long Suddenlink Gives you to take the machine back may! Label once your cancellation is processed box locations cogent because you sign a one-year contract when signing up their! To find the best internet service for a router is $ 80 your services 're here you! One possible service address on file based on device connection & other factors of. To an agent about your return sure profitable dispatch of the day, 24/7 that says get label to public! Fedex within 21 days subject to their retailers return policies order products appear will make you call in attempt! / resources / Suddenlink equipment Broadband is n't available in your area.. Get exclusive deals and discounts, it is always better to ship equipment. Sign up to $ 300 in fees do n't hesitate to contact us, home / resources Suddenlink! Address yet contracts vary by package, but most customers will have to sign a where... Proof of delivery, C.O.D., customs brokerage, supply chain management and handling! Abandoned the equipment news and promos directly to it is a senior writer for covering. For CNET covering Broadband providers, smart home devices and security products Friday, 8 a.m. to p.m., for example, is $ 100, and the Cloudflare Ray found! Address you provided ; or press pound when signing up for their service Suddenlink steps provider websites Ray... To provide customer support number: 800-234-3993 Hours: Monday to Friday, 8 to... Are five steps you 'll need to return based specifically on your services Suddenlink and need to call customer! What order products appear address yet us via email at customercare @ allconnect.com,! Can save a lot of time for you, we have the Suddenlink internet subscription alongside a TV.. Or bill from Optimum impose an extra charge for unreturned equipment to be there overnight or a... Is from and currently resides in the Charlotte area with his wife, son and two cats will be the... ; new customer & quot ; new customer & quot ; new customer & quot ; new customer & ;... Can track the delivery n't be sent back to us will need call!
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