After that, you should be requested to provide some of information about a reservation. Jennie Barber was awarded a full refund of 2,523.42 to cover the . The fare difference is paid by the passenger. We are still waiting of a refund 6 months later! When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Update regarding Thai Airways cancellations. All rights reserved. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. Thailand threw a tourism party. So i sent an email to TG to ask for a refund as i am not interested in any vouchers. All rights reserved. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. expand_more. Later, you may have to pay a reversal fee when needed. The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. Didnt receive an activation email? Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. On flights departing from Europe, you may also have a right to compensation (more on this below). Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Due to Covid TA cancelled these flights in July. below, then click 'Submit'. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The refund processing time may vary depending on the mode of payment. BOOK TIMETABLE Additional Services Return One - Way From To Returning : The airline has promised to refund customers within six. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. There is no service fee in case you cancel your Thai Airlines reservation online. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. This includes: meals and refreshments in a reasonable relation to the waiting time, hotel accommodation if necessary including transfer costs and the option of making two brief telephone calls or sending two short faxes or e-mails. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. Thai Airways Refunds due to Covid - any luck? Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. 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The Thai Airways cancellation policy can be helpful in several situations. Join the conversation and have your say on Thailand news published on The Thaiger. Our flight deals will help you go on a vacation without bothering about the budget. Remember that you can request a refund of your original ticket, if the alternative flight does not work . Whether this also applies to simple refunds is debatable. This category only includes cookies that ensures basic functionalities and security features of the website. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. I'm still waiting. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. Just under four months all up. The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. Furthermore, choose your plane ticket and hit the Cancel tab.4. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. The airline has seen a better recovery than it expected, largely in part due to cargo services. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? From that, you will have the My Booking section. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Our flight deals will help you go on a vacation without bothering about the budget. Reversals can occur for a variety of reasons. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. Thai Airways is now offering holders of the previously issued travel vouchers a refund to be processed until March 2024. By studying the Thai Airways cancellation policy, passengers can now quickly learn about the requirement for reversals of their travel and money-back processes. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. I'm curioue to see how long people have waitied for refunds from Thai? As I've noted before . There are both online and offline ways to initiate your cancellation process. Passengers may additionally cancel their flights at no extra cost owing to this policy. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. The mammoth 2020 loss coincided with the airline . THAI is pleased to extend its validity up until December 31, 2023. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. Therefore, it is conceivable that you do not continue your journey. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. This can assist you in determining whether or not your booking has been verified. The airline has seen a better recovery than it expected, largely in part due to cargo services. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. Today, Thai Airways may be canceled for multiple reasons. Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. The voucher is valid until 31st December 2022 and can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. I see this as stealing from people who for the most part were innocent victims. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. In light of the cancellation policy, it is now easy to reverse a plane ticket. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. On Thai Airways, partial reversals are not possible. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. Login now. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. Once this period has passed, you will be refunded after deducting revocation charges. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic.