My Cameo is cutting too high on the mat by about 6 inches. Another thing I consider, maybe a bug in the software, as I was cutting the same thing repeatedly the last time this happened. Even though Im new to your site, ve already to managed to fall in love with the advice and inspiration found on your blog! Also, make sure you have the latest version of the Silhouette Studio. If you are brand new to using a computer, you may not understand how your mouse works. (To start with Lesson 1 of Software Basics, gohere.) Everyone in my organization is experiencing this same problem. Not only does the blade not work, but I am feeding 1230 contact paper in and every time, the final letter is cut all messed up. Had I been smart and opened it as soon as I ordered it from Amazon, I might have been able to send it back to them to be replaced (I had 60 days from date of purchase). All rights reserved. Try cleaning it with a pin or a tiny paint brush. Hope this helps! cardstock, the blade setting for which is 3, or 4 at the most. 2 over here with Mrs. Cameo & myself, and our relationship seems to lighten up rapidly I am having a problem with my Cameo. Im just so upset with the darned thing. Be firm with themyou know what they say, the squeaky wheel gets the grease.. However, there are complaints from a large number of users about the Silhouette Studio running slow in many devices. This kind of issue can be desperately frustrating. Moreover, if you are using too many extensions, this will slow down your system even more. I hope this helps. Please help!!! CRAFTERS: if you have other ideas that may help Cathy, please leave a comment. Hello! Only problem is I put one of the rollers over the black rings (moved ring to the side since I assumed it was a placeholder for one of the settings) in the middle and now its stuck. AND THEN: Good luck!! When the blade is set higher than needed, the tip of the blade chips. Thanks for your reply. Gloria I have a number of problems with my cameo Have you tried another blade? http://www.youtube.com/watch?v=thCTcsujDHc&feature=related. You can change the width of the rollers by flipping the little blue handle on the right side of the roller bar. This is not the case if I use the Scale feature to resize where I can manually enter the dimensions. I hope that someone can help me out. Your site has been the most helpful so thought I would see if you had any ideas? I would be really interested to know what the problem and solution are, so if you have a minute, please drop me a line and I will share it with my readers. I miss the machine that used to cut so beautifully. ** If the issue DOES NOT OCCUR when the Identity Shield is Off, please follow the steps below: I haven't had the issue come again so I cannot attest to the usefulness of the advice given. Click the gear next to "Identity Protection" and then click on the "Application Protection" tab. i too have done the exact same thing and dont know what to do!!! Im usually very prompt with my replies. o com.aspexsoftware.silhouette_studio.helper Im having the same problem with mine. One more thing! 3. You only recourse is a new blade. The only way to clear it and unload the paper is to turn the Silhouette off and back on. It doesnt do it every time either. I started a new Photoshop pdf document to create some business cards the other day. Okay, so put the frying pan away and call Silhouette back!!! I have the free 100 designs and I have bought 12 other ones. That will ensure that your cutting mat is held securely. In Text Editing mode, you can touch the end of the arrow to a control pointon the lower left of the text box toclick and drag the words toward a shape. Thank you in advance for your assistance. Then I placed my envelope within the rectangle that I had printed onto the sheet of paper. Gloria. Test the issue you have been experiencing to see if it occurs when the Identity Shield is disabled. My first suggestion would be to close the Silhouette Studio software and shut down the Cameo. Shut down Silhouette Studio Turn off the CAMEO 3 Unplug the CAMEO 3 Wait 1 minute allowing the machine to shut down completely Then plug in your machine Open Silhouette Studio Lastly, turn back on the CAMEO 3 CAMEO 3 Shuts Itself Off The CAMEO 3 has a built in sleep timer. I only started having this problem with 10.3 so I am assuming it is a version error. Theyre nice fat letters that should work well for your purposes. I reinstalled the program and ALL of my files are gone. 2. Its the top part that clips off, Hi My cameo has been working fine until recently. In Text Editing mode, you can lengthen or shorten the width of the text box, allowing more or fewer words on a line (text wrapping). silhouette design studio freezes Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Tried different outlets with no avail. I know it should be next to modify and by tracebut I cant find it! In the manual it mentions the Save to SD applies to the SD and Cameo models only, so there must be Cameos with SD. It happened with previous computer but I just purchased a Mac and the same thing happened the first time. I hope you could help me with this one. I have to hold the sides to cut things on this right now and sometimes it still moves to the point that I am wasting my products too..Help me please. Its frustrating because you cant line anything up correctly! Live and learn!! I just cant figure this out. Elizabeth. . When you understanding the ways the cursor can look, its easier to do what you want to do in the software. Print and cut will work for one cut, but when I try to do duplicate cuts, the cut software will not highlight just the outside. Handy Photoshop Links you will want to bookmark, Troubleshoot - Scratch disk are full error, Move artwork between Photoshop & Illustrator, Do not sell or share my personal information. I assure you, Im not! Setting rollers to 13 what the heck does that mean? Click on the order and download it again. Im hoping one of my readers can offer some insight and advice!! I havent tried do this on my Cameo, yet. So I would really like to know how to utilize them if possible. Wouldnt cut in certain areas either especially the top left. Ive watched YouTube videos and I repeat every step they do. Im not sure what else I can do to prevent this..any ideas??? rev2023.3.1.43269. This allows you to pick up a color from an image to use in in another shape. You arent suppose to move the left white roller. 4) Have you checked all of your settings, systematically, to see if you have inadvertently changed something? working well on the legacy version now. I have the same issue and its driving me insane. And by everything, I mean EVERYTHING. NOTE: I dont recommend using this tool as it can freeze the software. I explained the problems I was having and the support person told me to uninstall the new version because it was full of bugs. every time i print from the studio it prints dots all across my image I have had my Portrait for just over 1 month, and although I can manage most things on it, downloading items from the design store is a whole other storyI never get all my download, the picture is in the library but when I try to pull it up it says file not supported. STRONGLY considering returning for a cricut! He then proceeded to tell me that I was using the wrong brand paper, or that I was shrinking the die cuts down and making them too small for the cutter to handle! Please let me know if this helps. Once it starts getting good reviews, I will wait a few months before trying it out. I hope your parts arrive soon!!! Just swap one envelope out while the other is printing, type in the new address, and youre ready for the next one! Or have you ever tried (successfully) cutting normal copy/printer paper and if so, with which settings? You saved the day, yet again! When the cursor looks like a plus sign, you are in Drawing mode where you can draw lines, shapes, etc. The Silhouette Cameo is not giving me the cut button at the bottom of send to silhouette page. If any one can help please let me know. It did well on other things, just the smaller finer lettering. It will outline your lettering and cut it out properly (you Os wont be blobs!). Gloria Did you figure it out? And, as they say, if it aint broke, dont fix it!! If its not, you should give the Silhouette America support folks a call. I got the cameo (designer edition) for christmas and am having trouble with the print and cut option. In fact, this is the most I have also found that the cardstock I bought and the office supplies storethe kind designed for use in your inkjet printerare also too soft and fibrous. Gloria Is this normal for the mat to be cut so deep from a simple cut? I am starting to wonder if my machine is faulty. Any other suggestions wasnt sure if you knew if anyone else has had this problem. I just got my silhouette and I have no idea what I am doing, but I cannot import anything. This is probably really simple, but I cant figure it out. Since the new update, Im having the same problem. As soon as I went back to the Legacy version, everything was fine and I havent had a problem, since. When the cursor looks like a line with an arrow shooting out of it, you are in Point Editing mode. I am finding that Silhouette is not so user-friendly. Go to Solution. We may all learn something new from your experience!! Hello, I have the original silhouette, and only have successfully used it twice. 17. Thank you xx. I tried everything an ruined some material in the process. cardstock or it wont cut at all. I have been using Krita 4.3 for roughly about 1.5 months now and am repeatedly experiencing this pan tool (hand icon) bug. Waiting for a response for this because Im having the same problem pulling my hair out!!! More discussion to ensue as I have not gotten that part to work. There are times when you will hold down 1 or more keys on your keyboard and then click your left mouse button. Ive searched the internet for help but it seems that no one else has had this problem. If your trackpad does not have buttons or a bar at the bottom, click the lower part of the trackpad. It was because the blue tab to clamp the blade assembly into the machine had come off. I do not know what to do. Please let me know how it goes, as this might be very helpful to other Silhouette Cameo owners. THANK YOU I Thought I was gonna,lose my mind. I know exactly what you mean! I am so thankful for all the tips and ways youve helped me troubleshoot Also, I purchased gift box from the online design store. Hello! I load the machine as requested , line up the paper on the grid lines for my 1212 piece of paper. WebOpening the Silhouette Studio Software Locate the Silhouette Studio icon on the desktop, or in the Start Menu on your PC (in the Applications folder on a Mac). Though clicking the offset action button provides a starting point, you may fine tune the offset effect to any specified Offset Distance with the slider bar, or by typing in a specific measurement. To do that, you will hold down your CTRL key and hold it while you click the left mouse button. (12 inch sheet) it will cut the left side but not all the way through, but on the right it will cut all the way through!! I am having this same problem. but the cuttings arent that exact. Once you have opened Silhouette Studio, click on File, Open and click on the image you want to use. If this deos not work, right click hit ungroup then with your selector icon draw a box around the butterfly you wish to keep when all points are selected, right click again and hit group. I just received the cameo silhouette for Christmas and spent all weekend trying to get it to cut a design I created. HELP! Compatible with Win 10 my BUTT. Now, take the one that looks like a knife (its right under the one that looks like an eraser). Thank you!! thank you Lil, hi there My machine is doing the same thing as Traci said. Hope this helps. The cutting result always miss from the image. , Gloria To know more information, you can visit this site: http://www.mordocrosswords.com/2016/02/moves-it.html, THANK YOU! Once your image is selected click the Knife Tool on the left side panel, click and drag across your design to cut. The image will be broken up into individual objects. The Knife Tool in Silhouette Design Studio separates the parts of an image wherever the tool is applied. If you spin it toward you, you will scroll down on the drawing area, library or Silhouette Design Store. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It doesnt sound like a user error to me. It will highlight all of the photo, it will make a cut line on the box that you use to highlight and move the item. Gloria. I have tried everything and it doesnt seem to work. It actually cuts a really thin outer trace and I hate it. Any help is much appreciated!!! My first suggestion would be to re-install the software, making sure you have the latest versionyou can get this free at the Silhouette America website. Now it says 5 for heavy card stock with no medium option? The top of my mat got cut up, but Im still using it, two-and-a-half years later! Please Help. Solution for the silhouette group : or should I say it cut but not all the way threw the cardboard ,first I thought it was the plaid sense its an old one so I replaced it with a new one but nothing changed ), but I found out that if I uninstalled the Cameo, let my computer restart, and when it found new hardware, it automatically searched for and found the needed drivers. I also ensured it the power cord was plugging into itself correctly. Is it possible if you are cutting vinyl vs. using your cutting mat. I hope this helps. It wont load a mat, it wont cut, NOTHING. Hope this helps. I was wondering if there is a way to thicken letters when trying to cut letters. I been trying to get help from Silhouette for a few days now and the phone message says they were closed, to call back during office hours, or email them. Thanks, Hi, Cindy, Windows XP SP 3 x64 Im thrilled that you are finding my site helpful. i cant even repeat the process as the pc is not recognizing it anymore. Good luck!! Continue to hold down the power button until the LCD screen turns light blue. Arg!) Ive bought new blades, new matsIve adjusted the speed in the settings menu, as recommended by another blog I found. I have not heard of the Cameo cutting six inches above the cutting lines, though. Youre right, the mat was way too sticky in the beginning, so I used some warm water and a little dishwashing liquid then again it was too smooth, so I treated the mat with a dose of spray mont (repositionable glue), and now its just perfect! The blade doesnt even touch the vinyl when it is acting as if it is cutting. That indicates you can click in that area and drag the panel to a new location. Hi Need some advise, I am currently having fun with the cameo, firstly when I updated to v3.3.437 it changed all my preferences back to the default, so it cut horribly first time. Im not sure exactly what steps you are taking, but you should be able to print and cut anything you like on your Cameo. But, if it makes you feel just a bit better, Silhouette sent me three new blades, too (the one that came with my Cameo was defective). If your 4th blade still doesnt deliver clean cuts (or doesnt cut at all), then either you need to change your settings, or you have a defective machine. I also called SILHOUETTE customer service line and they advised me to change some settings on the cutting screen There are numerous tips and traps for you to stay aware of all the most recent patterns. Right-click and drag to pan the diagram. For the cost of the unit i expected better out of the blades especially because the blade and matting are expensive to repalce. I hope you can help me with my Cameo. I hope this works!!! I was on the phone with Dell for two days and finally asked to exchange the computer. Firstly Im very impressed with your site. In fact, the Silhouette America customer support team is going crazy trying to keep up with all calls theyre getting from customers who are experiencing problems. Its a new mat, and a fairly new blade. Once you have dragged the amount needed you release the mouse button. Next click on the ones you dont want to keep and delete them. At first it was suggested the blade be set to 3 for med card stock. I cannot find my folders in my library. I love my cameo but recently it is driving me crazy!!! Let me know how it goesand, good luck!!! I think the setting for the blade is right, based on the images that do cut. Hi I just purchased my cameo and super excited to use but when i send the design to the machine it will cute 1 letter then goes back to start position moves in slightly bounces up and down goes back to start position..it does this over and over again until i stop it. Thanks for all of the information here. I am VERY frustrated!!! hi i have been having similar issues with the blade not cutting through the card stock i have been using, I have been doing more homework on the blade depth settings, Found a good universal method for setting optimum blade depth, http://www.youtube.com/watch?v=Ws7EwSR-Z-Y. Im usually the total trial-and-error-type when it comes to dealing with tech problems, but not having any experience with machines like these I just didnt want to risk ruining the gorgeous little diva on our first date , So, Ill keep trying and testing actually bought the Cameo for pop-up-projects and paper theaters, so I can concentrate more on the designing part than on the cutting efforts. If so, you should be able to set them back in place with the use of the rubber glove. PLEASE HELP! So, the good news is that all of your problems can be fixed. I always test cut, & make sure the settings are good, proceed with cutting just one shape before continuing just to be sure, check that first shape, then proceed with the whole page of cuts. They have horrible customer support hours for something technology related. I have uninstalled and re-installed several times without success. Help !! Remove the Application: Gloria. A common variable was the use of Webroot antivirus software. Also you can cut small vinyl projects on your 12 X12 mat then you do not have to move the rollers. You are in Photoshop Beta - does the same behavior happen in Photoshop v23 or 22? The settings for cardstock should not be a problem80 lb cardstock: speed-3; thickness-33; blade-3. Any suggestions? Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. I say, if it aint broke, dont fix it!!. Hey. Have I messed up some settings? Since then, I have probably cut 5 things. I have severe arthritis and it is very difficult to move those white rollers out of the slots. I have tried everything and looked everywhere online for help. I sold it as spares and messaged the guy who bought it and asked out of curiosity if he fixed it. On the bottom right hand of the window is a place to check for Cut to edge of paper. This will remove the faded margin. They keep telling me to try the same things over and over and none of it works. Autodesk does not warrant, either expressly or implied, the accuracy, reliability or completeness of the information translated by the machine translation service and will not be liable for damages or losses caused by the trust placed in the translation service. This will clean off the paper debris and often returns your mat to new condition. First thought it was the version I was on so I updated to the latest version 3.3.451. I am so aggravated. Still does the same thing. Hi, again, Lindsayhave you checked your blade to see if there is any debris around it. Its a good thing you are going to install the Legacy version, because it is solid and wont give you any problems, whatsoever. If you dont see a black square on the line, then touching the tip of the arrow to the line of an image and clicking will create another point at that spot. If so, its very likely that you have some bad RAM (thats the memory sticks in your computer). Definitely start by using a blade setting of 1 when you are cutting copy paper. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() );