Role Plays: 1 full-length practice test. I interviewed at Morrisons in Jan 2023. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. I applied online. What would you do? . Give me an example of when you have had to deal with a difficult customer. I interviewed at Morrisons. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. Job Type: Permanent / Part Time - 10 to 16 hours per week. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Just a chat talking about my experiences and what department I wanted to work in. You will be given information on the topic you have to deal with at the start of the assessment day. Online assessment first then interview. Right to work in the UK | You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Then completed induction alongside 5/6 other successful candidates. I applied online. 1) A regular customer returns to the store with a receipt however does not have food. There are places on teams for people to play a number of different roles. Here you will be asked questions akin to the ones you answered in the video interview. Allow that to guide your answering. Every day is challenging and fast-paced. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. It varies from shop procedure questions to customer service. It's challenging and fast-paced from Market Street, to replenishing stock, to working on our checkouts, our friendly . The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. Internal vacancies | Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Customer Assistant Morrisons 3.2 Birmingham B36 Permanent Weekend availability They explain that the 2 cream donuts were not fresh. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. It's maybe not the best attitude to have if your a manager. Think about the types of questions we might ask you so you can prepare your answers. Then completed induction alongside 5/6 other successful candidates. 2) You witness abuse (racial/homophobic) between to colleagues. It was a calm environment and easy going. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. Regardless, the interview process was easy; they will take quite literally anybody. I interviewed at Morrisons in Sep 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. What is the interview process like at Morrisons? Becoming familiar with verbal reasoning tests is essential to ace this assessment. I was surprised how easy it was. The main thing is to come across eager to learn and positive. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Make sure youve done some research, read up on the role and what we do. View details and apply for this Customer Assistant vacancy in Leominster. I applied online. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. The topic may not necessarily be about the scheme you have applied for. If there are companies that attract interview fees, tests, ticket reservations, etc. Rating. Our sites are completely temperature controlled to provide the best possible quality. Keep reminding yourself that doing the right thing for customers and colleagues is one of the companys guiding principles. Also asked what is your biggest achievement to date. Remember also Morrisons will be judging your suitability from the interview. Very simple straight forward. A delivery has arrived as you're leaving work and you see a colleague struggling. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. Are you a person who can think of new and fresh ways of doing things? Interview was fine, took a few days to hear back from them. We're Hiring! What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Then completed induction alongside 5/6 other successful candidates. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Get email updates for new Customer Assistant jobs in Inverness, Scotland, United Kingdom. Would you offer a refund? Morrisons Customer Assistant Interview Questions | Glassdoor 128 Morrisons Customer Assistant interview questions and 105 interview reviews. Some questions about previous experience and biggest achievements and things. You will have 3 minutes to complete each section. Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. Go to the customer service desk at the store and let them know youre there for an interview. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. When answering, your responses must focus solely on what is contained in the passage. Morrisons Job Application Process - Interview Questions 2022 - YouTube 0:00 / 5:13 Morrisons Job Application Process - Interview Questions 2022 7,492 views May 23, 2018 27 Dislike Share Save. Dismiss. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. Prepare some questions to have at the end for the interviewer. Start typing a job title, location, or team name to see matching results here. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. I was a little shocked by her attitude towards refunds and the store. I applied online. We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. I applied through an employee referral. They explain that the 2 cream donuts were not fresh. It is based on a set of scenario questions. No goodbye from anyone, I just had to walk out. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. The process took 1 week. The testing process begins after you submit your application. Again, expect to be working under time pressure. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Give me an example of when you have had to deal with a difficult customer. Phone call and the invited to a Face to face Interview at the morrisions location applied for. Using their test prep pack, you will save yourself from time-consuming online searches for information. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. Can I Prepare for the Morrison Assessments? The product cost 2 and they do not have a receipt, would you refund them? Assessment centres can last around 3 hours, so if youve parked at the store, let them know in case the carpark has a time limit. I applied online. Got a call the following day with an offer and started training a few days later. What do you think makes our stores stand out from other supermarkets. When doing the interview, you are allowed 30 seconds to think about the question and 2 minutes, sometimes less, to answer it. I applied online. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. It looks at how you would deal with each one. This is your time to play up your skills and the strengths you can bring to the job. Then contacted shortly after inviting me to an induction. In Tray: Two full exercises. It varies from shop procedure questions to customer service. Very simple, no pressure. Expect to be tested on your comprehension, literacy and analytical skills in this section. Easy. It's why our customers keep coming back for more. Previous job roles involved taking on admin responsibilities . Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Was in person. Online assessment first then interview. To ace this test, practice on sample SJTs is essential. In your interview we'll go into more detail about the different shifts which you can work around your family and lifestyle commitments. Weve 545 tractor units and 1,650 trailers. Also asked what is your biggest achievement to date. Then contacted shortly after inviting me to an induction. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Very simple, no pressure. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. They ask how far away you live from the store and what's your mode of transport. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! I unfortunately didnt get the job though as I think I was too anxious. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. What do you think makes our stores stand out from other supermarkets. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. 1 Month 49. Tell me about yourself. I was also told that once they had finished I could just leave. Give an example of your biggest achievement. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. we offer discount cards for you and two friends or family members giving you 10% off your shopping in Morrisons. I applied online. Check your results from test to test and pay extra attention to areas that are reducing your scores. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. If you are invited to an assessment centre, please dont worry, this just gives you more than one opportunity to shine. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Prepare some questions to have at the end for the interviewer. If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. Answers from work outside of the field were welcome. Online assessment first then interview. 2) You witness abuse (racial/homophobic) between to colleagues. Dont forget to think about some questions you want to ask us too! The interview went quite quick and I knew i didnt get the job at the end. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Very simple, no pressure. Around 12 questions over 30 mins. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Generally, you have 3 minutes to answer each section. Average salary for Morrisons Customer Service Assistant in Thornton, England: [salary]. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Sorry - No jobs match your search term - try a different keyword? Choose a product from this list and sell it to me. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. Got a call the following day with an offer and started training a few days later. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Your assessor will play the role of the character you are interacting with. Are you efficient and detail-oriented? Can you tell us about yourself? I was also told that once they had finished I could just leave. I applied for the position and within a few days I heard back. Internal vacancies | Get started with your Free Employer Profile. Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 3) Give me an example of a time when you succeeded in life? I applied online. Around 12 questions over 30 mins. No goodbye from anyone, I just had to walk out. Reviews. It was a calm environment and easy going. I interviewed at Morrisons (Milton Keynes, England). Then contacted shortly after inviting me to an induction. Also asked what is your biggest achievement to date. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. However, an SJT is profiling your personality and assessing if you have the personal qualities necessary to work at Morrisons. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. Then mostly explaining the role/ asking min and max hours/ clothes size. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Expect to be analysing data while under time pressure. Keep typing - there needs to be at least 4 letters to match jobs. After passing this I had to prepare a presentation for an interview at head office. Asked to give examples of experience in previous role eg. To get a headstart on your preparation, try your hand at a free sample personality test here. Very simple, no pressure. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. To match jobs and sell it to me their employer Profile and is engaged in Glassdoor... Following questions are for the interviewer of believing it is straightforward after this, the process took 5.... Of believing it is straightforward after this, the interview was held in the Glassdoor community ; will! 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