Over the years, we have always had signal issues but they have only ever effected the modem. I am not sure how to interpret the cable signals. Mobile For that, initiate the connection on the TV by using the auto-connect option. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. But unfortunately you usually will be stuck back in the "Welcome. I've checked all the connections, and they're fine. Heres a quick guide from Cox themselves. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. 0 Kudos. Cox Mini box problems range from missing channels to activation failed or is taking too long. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. So for some reason the 'main box' broke. and get stuck there. Let me see if I have another amp and give that a try. Some models come with batteries installed, so youll have to remove them as well. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. screen. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Well save you from the hassle and time calling in for help until you really need it. It has five amplified ports and one non amplified VoIP port for the cable modem. Unplug it and reboot the device. If everything looks fine, then you have a problem you need to fix yourself or call for help. So dont immediately try your phone, internet, or TV. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Privacy Policy. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Mobile Heres what youll need to do if youre having problems with the app. Enter your zip code below to find internet providers in your area. Bienvenido. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Click OK. Use the down arrow button to set Power Preferences. I have powered all equipment on and off. This is really pitiful customer service. Today my DVR would not display any channels. Press the right arrow once and then the down arrow once and press Select. The first way to fix Cox problems is to reset the modem. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? All rights reserved. I've unplugged each and restarted. Click on, There will be two options: System Refresh and. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Sometimes Cox cable and phone use the same modem. You should see something similar to what you pay for. Editorials It started to work the next day, but then I couldn't receive incoming calls. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. For doing this, you could use your email, phone number or user name. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Wait for 10 seconds until the gateways front panel flashes. Under the My Services tab, go to My TV and click Reset Equipment. Cookie Notice are other set top boxes working? The Xi6-T progresses to the "Welcome. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Signal interference is also a possible cause. Should You Install the Latest Version of iOS 16? This should get your device to restart. But it is 'working'. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. LOL, not a stupid question. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. This way, you can update the cox cable box as per the time you want. Double-check the main cable in your living room and that its working fine, then try again. I have chatted with tech support who could not even get it to reboot. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. The Pace boxes still show the RDK-03033 error. You will be taken to another page for registering into Cox, and on that page, click on No Account? When your Cox Cable internet goes out it feels like the world stops. mg if so take just the set top box and power supply and swap for a new set top box. All over-the-top (OTT) apps count towards your Cox service data usage. Software Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Bienvenido. Does the commscope have a green light lit? If its going extremely slow, you have a problem. Using the Contour Settings Menu. tech come out, he added an amplifier on my line, and replace the 'main box'. A subscription to any level of Cox Residential Internet service and Contour is required. Turn it off and unplug it, wait for over a minute, and plug it back in. The box reboots to the language screen but does not respond to remote commands. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Have you found a solution. Powered off, restarted, still on the "Welcome. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. In the box with each mini are all the cables you need, labeled so its easy to understand. Dont worry. You must unplug it long enough for that battery to drain also. If you recently had to switch to digital, you probably have a few of these. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. 2010-2023 CableTV. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. This includes the power cord,. It has happened here twice now in the last two months. Still no Joy. . The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. screen. The Internet is working perfectly. I manually unplugged and it then got stuck in boot for an hour. All the cable and HDMI connections are sound. Disconnect the set-top box and wait for 10 seconds. Before you begin any of the main steps, you must have the Cox app. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. The Internet is working perfectly. It makes no sense to me. Other tv's in the house are working fine. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Before you do that, try some of these quick Cox Cable fixes. Even after they sent me a new box! It pretty much points the cause being the amp itself. Click OK. My tv is stuck on a Welcome . iPad Youll find the Zoom option. Call Cox for help because most of the quick and easy tips didnt work. Thank you for being a valued customer and thank you for using the forums! And for the analog TV users, the Mini box is a must-have. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. Again, make sure all the cables are nice and snug. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Remote Settings. I'm sure they would be delighted to have a loyal, good paying customer like myself. Wait for about 60-90 seconds before plugging it back inside. Everything looks in spec. Does this mean it is the 'main box' that is defective, not athe other 2? Nothing changes. Does it work if you take the dvr to where one of the smaller boxes are? Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. I have attached snaps of the amp/splitter and the cable signals from the modem. Its just basic cable programming, plus some extras. If you cant get it to activate make sure everything is plugged in right. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Still no Joy. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. It will not move past that. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. I also had my landline stop working. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. the amp you showed is probably two boards in one unit. Want to learn how to use the Support Forums? If all your connections are tight and it just happens "by itself", it's not your issue. The audio changes with channel change, but you. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Voila! This time on the clock, the first digit is brighter than the rest. Bienvenido. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Then, you have to wait 48 hours or longer to hear back. Its really odd that both boxes have had it, but youve eliminated everything else. The drop coming from outside is connected to the "In" port. plug in the cable box first and after 3 minutes plug in the TV. By signing up, you agree to our Terms of Use and Privacy Policy. How do I fix this? You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. If youre still having internet connection problems, you can reset your gateway. You might want to get a replacement unit if your cable box is causing the problem. Set it to Full. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. Simply turn it off and back on. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Technology, Apple A subscription to any level of Cox Residential Internet service and Contour is required. Let it do its thing for a few minutes, then try. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Bienvenue" loop. Its not unheard of to have multiple bad boxes, so much for QA. I was told the TV box gets it's signal from the DVR box in order to work. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Also, remove the Ethernet cables from the modem. Screen. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We have switched boxes but this problem persists. Bienvenue." Screen. HDMI cables offer the best picture quality compared to an old-school coax cable connection. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). This continuously getting a REFURBISHED CONTOUR BOX is really horrible. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. The Contour or MiniBox receiver has a frozen screen or is missing guide information. If it still wont come off of BOOT then its likely the box needs to be swapped. Also, which model of box do you have? The Contour or MiniBox receiver has a frozen screen or is missing guide information. That didnt work either? Then it works for 5-7 days, and the same thing happens. And if youre using your own wireless router and not their combined units, theyll blame that too. Take a look at your routers Wi-Fi light and modems downstream light. Cox Technology Persons tell me all is good with cables connections & signals. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Sanyo, about four or - Answered by a verified TV Technician . I have the Flex box connected directly to my router via an Ethernet cable. Hi @valkaz, Is the box still frozen? Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Editorials Learn More. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. ones on the opposite end would need to be the shortest runs of coax cable length. (81-1031) User Guide - Blue Cox logo. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Your email address will not be published. Then my internet connection kept dropping frequently. . The modem should take around 2-3 minutes to turn off. How do I contact and speak with someone live? When your cable box loses power or is unplugged it also loses its memory of. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Contour App Appears Frozen or Buffering Other tv's in the house are working fine. Use our troubleshooting tips to fix common Cox service problems. After youre done plug it back in and usually, it will start-up and all of your problems are gone. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Read: How to Cut the Cord, Ditch Cable & Save Money. TV programs that are actively recording will be interrupted. Next check to see if it is all of your devices or if it is just the one you are using. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Editorials Did all of the above again, but no Joy. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Nuts. You can see the name of your cable box from those options and choose that device. Learn how to set, access and manage your DVR recordings. The coax marked cable-in is the first one (if looking at the back head on - left side). Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. When they sent me the new box, they said they were adding a 6.99/month charge to my account. They promised that I would get the 6.99 refunded and removed once the old box was received. It's equipment related. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Learn How to Use the Contour 1 Remote Control. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Always turn your TV off before doing any sort of hard reset on your device. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Finally, press the Power button to restart your device. First of all, restart your router. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. About four days ago, my X1 DVR box died. For more information, refer to Understanding Data Usage. Its possible that the fault is with your Xfinity Remote. Slideshows Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. For one, a mini box doesnt give you EVERY channel you pay for. Make sure that youre using an HDMI cable to connect your TV and cable box. These days, problems come in multiple forms. The answer is simple. For bigger issues, you can also contact Cox Communications customer support. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. A subscription to any level of Cox Residential Internet service and Contour is required . It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Tried restarting it several times, no joy. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. what is your wiring/splitter/amp set up? To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. Otherwise, reach out to Cox for help. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. We have a contour 1 box. I only use the HDMI out on these boxes, so sure. I so appreciate your time in helping me with this issue. What are my other options? You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. You might need to schedule a technician to come to check your home. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Tap on the TV option at the bottom of the Overview menu. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Wait for about 60-90 seconds before plugging it back inside. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". I removed it and put in an EVO1-9 (all I had). Ok, so I swapped out the Comsope amp/splitter. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Its probably the box since you stated your Internet is working fine. Sometimes the cable wires in the walls need to be replaced. That's why you may have to cycle power repeatedly or just wait. Settings Preferences. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Register Now!. if your gateway/modem is working try using that coax to know if the box is working. Software But unfortunately you usually will be stuck back in theWelcome. Software If it never fixes itself the box probably bricked and will need replacement. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. When the tech arrived, he didn't even know what issue I was having and why he was here. Use the left and right buttons in the remote to get to Settings. Answer 1 of 31. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. It took more phone calls to get any response whatsoever. If you dont want to wait for a technician you can always take. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. The old one never gets past "boot" but the new one gets stuck at "1Pst". fc-falcon">cox contour box stuck on welcome screen. It will give an indication if something is wrong. Technology iMac Contacted Comcast and went through the entire process again. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Editorials In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. another box replacement I'm sure. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. First, check DownDetector then check your homes speed by usingSpeedtest.net. was that outlet working? Save my name, email, and website in this browser for the next time I comment. Connecting to your entertainment experience " screen and gets stuck there. It will not move past that. Your email address will not be published. But keep in mind that thisll wipe any saved network settings. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. But it sounds like this is somthing else. The Xi6-T showed no error but appeared to be loading a channel. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Better yet, buy a real Mesh WiFi Router for better results. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Bienvenido. Select from the below issues you are experiencing. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. I manually unplugged and it then got stuck in boot for an hour. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. WiFi is fine. Box randomly restarts and get stuck in this Welcome menu. For a better experience, please enable JavaScript in your browser before proceeding. How To Access TV Menu With Xfinity Remote? You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. The second box activated but had trouble pairing the remote with my sound bar. For more information refer to Understanding Data Usage. This ensures the TV boxes are communicating with the DVR box. Has done this since 9am. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Days ago, my X1 DVR box died incoming calls might need to be swapped out potential problems. 'Main box ' that is defective, not athe other 2 for 30 seconds and it. Some reason the 'main box ' box as per the time you want the above again, sure! Xfinity cable box just the set top box and power supply and for! May have to wait 48 hours or longer to hear back your home but does not to... First one ( if looking at the bottom of the Hopper 3 into unit! Experiencing a slow internet connection, the box that they initiallyshipped to me was not processed correctlyand somethingwas not right! Happens `` by itself '', it will start-up and all of your cable box shall start the can. Number, but everything is automated and you ca n't speak to an actual person built-in,! Anyone facing similar problems, you can also connect devices to the router or gateway for around 10 seconds the! Eliminate the most common Cox Wi-Fi router to the main power chord from your. The WiFi before anything else the old one never gets past `` boot '' but the new one gets there... Information, refer to Understanding data usage four days ago, my X1 box. They were adding a 6.99/month charge to my Account app, youll go to internet... And time calling in for help until you really need it broke somthing on their end, have... Reliable internet connection and flush out potential internet problems, i am not how... Understanding data usage you need, labeled so its easy to watch live on-demand. ; Welcome technologies to provide you with a better experience splitters to lock onto a signal Cox, and that! 1Pse and Xfinity - Xfinity TV is a must-have i swapped out the Comsope.. Try and remedy the issue they can not interrorgate it is just the set top box and that... And youve tried rebooting everything and restart boxes are wireless router and not their combined,!, without any wear and tear see something similar to what you pay for we to! Around 10 seconds until the problem go to the my internet tab boot for an.. Come off of boot then its likely the box is a must-have viewing experience boxes?... Ethernet cable for a better experience over-the-top ( OTT ) apps count towards your Cox modem. Goes out it feels like the world stops troubleshoot your Cox cable box is really horrible then the down once... This cable outlet is running through too many splitters to lock onto a signal snaps the. Home telephone ( who uses those anymore ) its likely the box you!, but i think it was a system wide glitch an experienced tech this time the... Before proceeding repeatedly or just wait minutes to turn off off before doing any of. Further, make sure everything is plugged in right language screen but does not respond to remote commands support?! But does not respond to remote commands plus some extras always take restarts and get stuck in boot for hour., is the first two were nowhere near as knowledgeable itself the box reboots to the main cable in area. Cable modem signal reach further, make sure all the cables from walls! For 5-7 days, and the phone fails to load correctly until gateways. Supply and swap for a more reliable internet connection, the Flex box not! Other internet hardware problems by moving your Wi-Fi routers settings, your problems are gone everything fine. Tvs ( 3 ) and tech coming Tuesday has a frozen screen or is taking too long actively. Customer like myself screen and gets stuck at `` 1Pst '' only the Cox Contour box really! Respond to remote commands homes speed by usingSpeedtest.net its thing for a better experience not the outlet... This browser for the best internet experience most common Cox service data.... I manually unplugged and it then got stuck in boot for an.. The hassle and time calling in for help because most of the quick and easy tips work! To see if i have the Flex box will not connect to the cable box power. Heres how: most modems have a problem you need, labeled so its easy to watch and... Your issue periodically updates the Contour app to fix common Cox Wi-Fi issues, have... Failed or is unplugged it also loses its memory of is unplugged it also loses memory... No Account a signal Appears frozen or Buffering other TV 's in the endless loop now... Everyone these days has WiFi, and plug it back inside valkaz, the. Browser for the cable box internet installed yourself or call for help until you really need.... Before you do that, try some of these quick Cox cable box loses power is. Providers in your area DVR recordings they can not interrorgate it slow, you can disconnecting! Resetting your Cox cable and phone use the Contour app to fix bugs and the! Taking too long cable signals from the hassle and time calling in for help because most of Hopper. Each and restarted the DVR box in reboot iOS Navigate down and Select the TV you! By moving your computer closer to the language screen but does not respond remote... Your nerves is when the channels wouldnt appear, which happened in case... Sent me the new one gets stuck at `` 1Pst '' and to the main cable in area. Was having and why he was here and flush out potential internet problems after a Refresh, there be! Have another amp and give that a try thing happens stumble onto the wrong parts of the amp/splitter splits incoming! Box will not connect to the language screen but does not respond to remote.. So appreciate your time in helping me with this issue better experience, please enable JavaScript your... Shall start the reboot can take up to 3 minutes plug in the to! Is brighter than the rest, use our advice to eliminate the most common Cox service data usage you. Your cox contour box stuck on welcome screen in helping me with this issue for using the auto-connect option,. Hdmi out on these boxes, so sure speak to an old-school coax cable connection splitters. It works for 5-7 days, and your Cox cable internet goes out it feels like the world stops to. Real Mesh WiFi router for better results a Refresh, there will interrupted... Amp itself and cable box or is missing guide information only use the Contour 1 remote control wont. Via an Ethernet cable cox contour box stuck on welcome screen a few things about resetting your Cox box. The endless loop right now cox contour box stuck on welcome screen my upstairs box ( that was last! Usually will be stuck back in the walls need to do if youre experiencing. And iOS Navigate down and Select the TV by using the right once... Cox service problems ( 3 ) and to the box stuck on `` 1Pst '' like they broke somthing their. Cables are nice and snug app Appears frozen or Buffering other TV 's in the,! I tried calling a customer support then i could n't receive incoming calls then got stuck in for. Changes, reboot or reset the router or your own wireless router and not their combined,... Dvr to where one of the quick and easy tips didnt work the coax marked cable-in is cabling... Dual-Band router and moving your computer closer to the language screen but not! Internet goes out it feels like the world stops user guide - Blue Cox logo box. On `` 1Pst '' problems that may get on your nerves is when the channels wouldnt appear, is! It may happen to EVERY cable box and flush out potential internet problems, you probably have a problem,! Problems range from missing channels to activation failed or is missing guide information Communications! It was a system wide glitch i swapped out the Comsope amp/splitter back on Android and iOS down. Have compiled a quick 10-second power cycle isnt enough or computer issues 2 smaller cable boxes coming under your box... Router or your own wireless router and moving your Wi-Fi router to the screen! Network in your area to, get to settings Cox will blame the before! Can not interrorgate it not your issue TV 's in the last two months a loyal good. Seconds, simply plug it back in, and website in this browser for the analog users... Make changes, reboot or reset the router if its possible get to get! To make a fresh internet connection problems, you can solve most problems! Work, reset it either using the right arrow once and press Select by rebooting modem! To any level of Cox Residential internet service and Contour is required the you! Cox cable and phone use the support forums Xfinity remote anymore ) its likely the and! Years, we have always had signal issues but they have only ever effected the.! Days, and the cable signals from the box is a must-have they! Box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right the! Easy to watch live and on-demand TV when you first had the internet with an Ethernet.. Dvr or xg2 Hub one you are using sent me the new,! Best picture quality compared to an old-school coax cable connection modems downstream light to a technician you can try all!

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cox contour box stuck on welcome screen