Using the Q-Tip and rubbing alcohol, set about gently cleaning the area out. Then turn the heater on to see if the ignition is okay now. When this happens, it is usually because your propane heater is detecting that the flame is faulty in some way which triggers the propane heaters safety function causing it to keep going out. Factory tested for multiple fuel types, they operate on either kerosene, filtered diesel #1 and #2, fuel oil #1 and #2, or even Jet A Fuel (JP8). In either situation, the solution is pretty straightforward. The second most probable reason for burner ignition failure after ODS/pilot lighting is too small burner orifice diameter. Read full answer 2/3/2023 5:09:25 PM Mr. Heater Mr. Hope, you will get a solution. If you have a Mr Heater that shuts off after 5 minutes, there are a few things that could be causing the problem. and gently clean out the orifice, you might need to rod it out bu usually its just the outlet. Subscribe to receive special offers, exclusive new product information, and our eNewsletter! Your heater wont stay lit due to one or more reasons like the dirty pilot or thermocouple, wrong draft positioning, malfunctioning gas valve, a clogged pilot orifice, a faulty flame sensor, or an electronic spark mechanism. Gas leak. Heater shuts off with loss of flame or power supply for safety ; Rugged, durable steel construction. Check for any potential draft sources. This either be a general defect or an issue with the heaters sensor. The store will not work correctly in the case when cookies are disabled. For heater mounting details, Refer to your user manual. Runs around $50-$60. Mr Heater Propane Heater Keeps Shutting Off, 2. You will never have to face your Mr Heater wont stay lit issue again. You already know that if your buddy heater pilot wont light, the heater will not stay lit. To replace it you will need a screwdriver and pliers. This can result from a faulty pilot assembly, disconnected tip switch wires, or an empty fuel tank. Heater Big Maxx Won't Stay Lit. Blow compressed air into the pilot tube and use a pin to clean out any soot on the pilot. PURCHASING: Accessories may be purchased at any Mr. Heater/HeatStar local dealer or direct from the factory FOR INFORMATION REGARDING SERVICE Please call Toll-Free 800-251 . If the heater fails to remain lit, the tip switch wires could be disconnected. Designed as a safety feature, sometimes it wont take more than a slight nudge to set this off. Returned before 30 days and got 2nd one, same problem. Unscrew it from its place. Ensure the ignition wire is properly connected to the spark electrode and the ground wire is connected to the frame. Check to see if the flame sensor is cracked or grounded. Why propane heater shuts off after 5 minutes? I am a mechanical engineer and love doing research on different home and outdoor heating options. Note that the pilot light will be off until you turn on the heater. Mr. Heater F270255 MH50KR Contractor 50,000-BTU Forced-Air Kerosene Heater Brand: Mr. Heater 93 ratings $43462 For use with kerosene 1 and 2, diesel 1 and 2, home heating oil and JP-8 Heats up to 1,250 sq. Problem is about every other tank the heater wont stay lit. Locate the gas valve near the burner of the heater. Here they are. As one of the most versatile heaters in the market, Mr. Heater is definitely a worthy purchase. These include the pilot and thermocouple. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Then use a needle to try and dislodge any soot or dirt blocking the pilot tube. I recommend you kindly follow this Mr Heater troubleshooting guide and the instructions. Then, try lighting the heater again. Heater Portable Buddy Will Not Stay Running, 9. . This makes it the go-to heater for people without access to gas lines or a power grid. Our suggestions are designed for your convenience. You know the thermocouple is a safety feature. The unit needs a steady supply of fresh air in order to operate properly. Heavy-duty, high output fan. Clean the thermocouple. The sensor will read the wrong signs if its dirty. The pilot mechanism may need to be cleaned, repaired, or even replaced. During the cold season, we also increase our business hours to make sure we can talk to everyone who calls that day. Why does my wall heater turn on by itself? First, collect the following tools to fix your heater problems: The pilot keeps your heater ignited. I have 2 tanks and rotate/swap the empty out . You can do it this way. You can address this easily enough by cleaning it using the steps we mentioned earlier. Any damages acquired by the thermostat will require a replacement of the thermostat itself with a new one. If this doesnt work, there may be a problem with the thermostat setting, the power, or the gas line. Gas leak. If its not faulty, make sure to clean out all dirt. Clean out the pilot tube by turning off the gas first and gently poking a needle into the top of the pilot tube. Please call beforehand to make sure they can handle your request! I have a Mr Heater 20,000 btu and if memory serves it would heat at least a 20x10. For inquiries regarding, Mr. Heater, Cleveland Iron Works, Sunrite, and BaseCamp products, please call:Phone 1-800-251-0001 (USA & Canada)Fax 800-321-0552 or 216-916-3012. More likely than not, either the TIP switch or the OFF switch will need to be restarted. I have a mr. Heater contractor series 250,000 -400,000 mh 400 favt air forced propane heater that will light up like it should but after a few seconds goes out. Mr. hHater MHC125FAV portable forced air propane heater is variable from 75,000 up to 125,000 BTUs equipped with all of the safety features you have come to expect from a Mr. Heater product. This only applies to heaters with built-in fans that blow warm air. How much does it cost to replace a thermal coupler? Ensure you have the right-sized tank for the air-forced propane heater you are using (for every 50,000 Btu output, you need at least a 20 to 40-pound LP tank). The solution to this is rerouting the wiring of the heater. Wondering how close your order is? Check for loose ground connection on the control board and fix it. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Will a pilot stay lit with a bad thermocouple? Defective Spark Mechanism 7. Pull out all the gas lines from that location. If you do this and still dont smell gas, replace the regular. So, dont forget to maintain your heater regularly. You should contact an expert if you are not experienced enough, as dealing with gas can be dangerous. In this case, you can remedy the issue by cleaning the heaters flame sensor. If the above doesnt work, replace the igniter. The pilot light is not able to stay on consistently due to a malfunctioning thermocouple. Were all about comfort for our customers! Finally, make sure that there is adequate ventilation for the heater. Here are the main issues you are bound to experience while using your Mr. Heater and their solution. Please click here to register your warranty so we may better serve you. this baby's made to last! Depress the heaters control knob completely in the pilots position. Another reason why your heater might be shutting off is because theres not enough air flow. We receive monetary benefits in return for showing ADs on this website and by linking to Amazon and affiliate sites at no cost to you. bulk cylinder and has an adjustable Hi, Med, and Lo heat control regulator. Contractor series portable kerosene forced air heaters (2 pages) . The Mr. Heater Tank Top Heater operates up to 30 hours on a 20 lb. Press and hold the reset button for about 30 seconds and increase the thermostat temperature. We can offer a 3 year factory warranty on all parts and burners and a 10 year warranty on any defects in the heat exchanger. This should open it. This should be turned on. That is part # 60105. Clean the thermocouple. Check if the supply tank valve is open, the regulator is set to medium, and you manually hold the safety shut-off open. However, if you find yourself in any struggle with any other Mr heater problems, you can let us know in the comment box. Many people use Mr. Heater Buddy for camping, hunting, and during emergencies. Lastly, check to see if the electronic spark mechanismis defective.Turn off the gas and turn on the heater to see if you see a spark when you turn on the heater. If noise is excessive, contact a qualified service person, 1. V155A = Series 10, V435A = Series 40, V575A = Series 50, V835A = Series 80 [13] Trane TCONT800 Series Touch Screen Programmable Comfort Control Ownes Guide, American Standard, Inc., Troup Highway, Tyler TX 75711, January 2005, Telephone: Customer Service: 1-877-3381, website: www.trane.com If the pilot light isnt coming on, dont panic. The rest of the article will delve into whats causing these problems and how you can fix them. Find the pilot orifice there. At this time you should hear the main burner come on. I'm Brandon, a retired engineer and former owner of a successful electric golf cart company. It can deliver up to 11 000 BTUs and is considered one of the best indoor radiant heaters on the market. This usually happens if the draft is not fixed correctly. . Check out the electric eye for any fault and replace it if it is faulty. First, check the fuel line to make sure its clear and unobstructed. Its one of the best heater brands you can invest in and use both indoors and outdoors. This tells the thermocouple that everything is alright and it can keep the gas valve open. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. It detects when the pilot light is lit, and allows gas to be released into the burners to start the water heating process. Most people have their furnaces in a basement or laundry area where there is excess dust in the air. Cleaning the pilot will bring your gas buddy heater back to life. Runs 12 hrs on a 20 lbs cylinder. The defective temperature sensor fails to detect the heat, and the gas valve shuts down. Ideally, at least two-thirds of the sensor should be covered by the flame. The placement of the thermostat is important. Photocell Assembly Not Properly Installed 5. Check the fuel tank and ensure theres enough propane. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. However, if there is no flame to heat it up, the thermocouple will interpret this as a problem forcing the gas valve shut. Re: Big Buddy Heater keeps turning Off You are basically looking to clean it out. Wipe it gently with a soft piece of cloth. Getting a Mr Heater for your garage, house, or golf cart is necessary, as the cold season is upon us. The Burner Doesnt Stay Lit After the Release of The Safety Control Valve, 4. If youre holding down your heaters control knob, and nothing is happening, your pilot tube may need to be cleaned out. Foreign matter between the control valve and burnerGas leak. Ensure the heaters flame is touching the thermocouple. But what do you do when your heater keeps shutting off? Our retail partners dont carry our full catalogs so check their websites for inventory or call ahead. The clogged pilot orifice. 8. If the pilot light is still going out, then the issue could be the thermocouple. Im curious I have a mr heater. Step 8. For the best experience on our site, be sure to turn on Javascript in your browser. Move the thermocouple closer to the flame. Similar item to consider Amazon's Choice Amazon Basics 46,000 BTU Outdoor Propane Patio Heater with Wheels, Commercial & Residential - Sable Brown (10295) $127.00 Unscrew and remove the pilot assembly. You should also make sure that you have plenty of propane in the tank. Once The Flame Is Lit, Turn Gas Control Valve to On Once the pilot light is ignited, you can release the reset button after 30 seconds and turn the gas knob to the On position. Mr Heater Contractor Series 35,000 BTU Portable Forced Air Propane Heater Brand: Mr Heater 1 rating Currently unavailable. Place the heater in the coldest section of the room. The opening for fresh air to come in may not be large enough. If not, then change the thermocouple. This fan has a noisy motor, and has also been rated by users as not powerful enough to fan the heat around larger rooms. 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Why you should not try Mr heaters thermocouple bypass? Gas pressure must be set according to the rating plate. 8. Welcome to The Indoor Haven. Turn off the unit if you see flames coming from the front of the heater. Well, to fix your heater shutting-off problem, first, clean the pilot assembly. Check the pressure sensors for any faults and replace them if necessary. It checks to make sure the pilot light is on. As a result, it will command the heater to turn off. Mr. Heater Contractor Repair & Adjustment | Torpedo Heater Fuel Line Replacement SWANKY CAT 23.2K subscribers Subscribe 74K views 4 years ago My Mr. Heater Contractor Series Torpedo. Turn off all the connections to the heater. By the way, this happens quite frequently with LP Gas Portable Grills. My Mr. Heater 10,000 BTU Natural Gas Blue Flame Vent Free Heater #VF10KBLUENG keeps going out soon after it is lit. What To Do When Your Water Heater Breaks? The most likely cause is that the pilot light is not lit. Should I reset my heater? Not all space heaters have built-in fans. The most apparent culprit could be that you are using a propane tank that is much too small for the Big Buddy Heater. If the pilot light does not stay lit, there may be an issue with the thermocouple or gas valve. If the pilot light is not lit, the heater will not be able to generate enough heat to keep the room warm. In below-freezing weather, ensure you have double the size of your propane source to maintain a sufficient flow volume for proper heater operation. Take the survey to tell us how we are doing and be entered to win a free Portable Buddy heater. Try the heater in a different area where no chemicals are used. If your pilot flame is not properly surrounding your thermocouple, you will want to check that, as well. Check the gas pressure using a manometer. Clean the area with a dry piece of cloth. You will find the electrical diagram of the heater in the user manual. Ensure the gas control is in the Pilot position and hold it in position while lighting it. The flame sensor signals the heater to function appropriately. The Ignitor is electrode positioned wrong.The ignitor electrode is broken.Ignitor electrode not connected to the ignitor.Ignitor cable pinched or wet.Broken ignitor cable.Bad Piezo ignitor.Low Battery. Hope, cleaning will fix the issue. Heater Runs for A Few Minutes and Shuts Off, 2. Of course, you should also check to ensure your propane tank is not empty. Once the heat exchanger overheats, it trips the high limit switch, which shuts the furnace down to protect it. While VERY GENTLY shaking the heater itself, push the OFF button at least a couple of times consecutively. To troubleshoot your thermocouple, do the following: Below are some common Mr Heater ignition problems and how to fix them: This can occur due to a cold gas valve or regulator, giving you low gas pressure, causing the unit not to light off, and lockout on flame failure. Click here to find a retailer near you. This is usually because of loose wiring in the heaters system. To make your Mr. Heater troubleshooting easy and simple, first, we will tell you why your Mr buddy heater is not staying lit. Remove the thermocouple from the process assembly, using a steel wool or emery cloth, lightly clean the tip removing any build up. The Mr. Heater Big Buddy heater has a battery- or AC-powered fan to propel heat. In this case, contact your local gas supplier to solve the issue. Check the heating element. Problem will stop after a few hours of operation, The heater produces a whistling noise when the burner is lit. This is more common than you might think! If your spark electrode is malfunctioning, replace the oxygen depletion sensor of your heater. Another possibility is that the thermostat is set too low. Make sure the fuel tank is full and that the regulator is turned on. Check the sensor wire for continuity. It could be for a defective thermostat or the wrong setting. The first thing you should do once you receive your heater or bring it home is to inspect it for damage. If the above doesnt work, inspect and replace the faulty regulator. But just like any other gadget, it may break down from time to time. Address:18041 Valley Blvd, Bloomington, CA 92316, United States. Rapidly pressing the OFF switch several times should work at releasing your spring. We use cookies to make your experience better. If they dont allow the return, then try to fix it according to our guide. Use sandpaper to clean out dust from the sensors. If the noise starts as soon as you turn the blower switch on, it can indicate a faulty electronic spark mechanism. Mr Heater Propane Heater Sparks but Does Not Light. That board controls the draft inducer fan. Put up a barrier around the heaters draft. Finally, if none of these solutions solve the problem, its possible that there is a problem with the heater itself and it will need to be serviced by a professional. So it would be better to consult a professional. It should work without shutting off! Hold the button for at least 20-seconds to allow the thermocouple to heat up enough to signal gas release to the pilot tube. The most common reason is that the unit is getting too hot. It ain't much, but at least it's an honest living. Pull the valve housing aside using your 13mm socket wrench. And the faulty flame sensor or electronic spark mechanism. How to Fix Move the thermocouple closer to the flame. Gently pull the control knob to remove it. Unscrew the pilot tube from the gas control module. I have a mr heater big max. If the thermocouple isnt working correctly, it will not receive that signal. All Rights Reserved. What is the most likely problem? HEATER Mr. Heater Contractor F271370 Forced Air Gas Heater, 30,000 to 60,000 Btu, 1500 sq-ft Heating Area Mfr # F271370 $288.76 8% off $263.12 Ships FREE in 14 business days Add to Cart MR. HEATER Mr. Heater F271390 Forced Air Gas Heater, 75,000 to 125,000 Btu, 3125 sq-ft Heating Area Mfr # F271390 $371.13 8% off $339.12 Enerco Group Inc / Mr. Heater4560 West 160th St.Cleveland, OH 44135. Put the heater back together and turn the gas back on. It reads the atmosphere of the heater and sends commands to the heater system. If this is true, either you or a repair expert will need your pilot assembly replaced. This will help to ensure you do not risk gas leakage once you set it up. Changed the thermocouple on our Sunrite Mr. Heater and as soon as you let go of gas button it shuts off?? The most common reasons behind your Mr buddy heater keeps shutting off are: The dirty pilot or thermocouple. If it is not, relight it according to the manufacturers instructions. But I have tried to run it all night and it will turn off. Rather than wait on the phone, please submit your requests through the form on this page. Monday, July 3rd - Tuesday, July 4th - Independence Day, Thursday, November 23rd - Saturday, November, 25th - Thanksgiving. Also, wipe the exterior of the pilot tube. The draft allows air supply in the heater system. Below are some Mr. Heater flame problems you can experience and how to fix them: This is often a result of improper air and gas mixture, high incoming gas pressure, faulty gas regulator, and clogged burner. If it is an electric heater, turn off the power at the circuit breaker box, then press the reset button. To protect yourself from the cold while golf cart riding during winter, Check out my article on Best Winter Golf Pants. A common heater you will find is the such 4.0kW Hot Tub Heater Element as is a replacement . Table of Contents Quick Solution: Why My Torpedo Heater Keeps Shutting Off And How To Fix 1. Suppose you do not see a spark. Of course, you can opt to fix this on your own, but it may prove wiser and less stressful to take it in for repairs. Turn the circuit breaker on again and turn on the gas supply. JavaScript seems to be disabled in your browser. Pilot Flickering Small Orange or Yellow-Colored Lights Instead of Blue. Check this out because it is undoubtedly better to be safe than sorry. If this does not fix the issue, ensure power goes to the assembly. Why Does My Mr. Heater Propane Heater Keep Going Out. Tried not using during the day an only at night but same thing. Place it in a dry place to let it dry for 30 minutes. Looking for Frequently Asked Questions? The burner doesnt stay lit malfunctioning, replace the faulty flame sensor necessary. Necessary, as dealing with gas can be dangerous faults and replace if... Tried not using during the cold season, we need to be cleaned repaired. Are basically looking to clean out any soot or dirt blocking the pilot light is.! Wiring of the article will delve into whats causing these problems and how fix. As a result, it will turn off do once you receive your heater.! Ods/Pilot lighting is too small for the Big Buddy heater pilot wont light the... Cylinder and has an adjustable Hi, Med, and our eNewsletter the igniter the oxygen sensor... Can fix them tube and use a needle to try and dislodge any soot or dirt blocking the pilot will. Not faulty, make sure its clear and unobstructed should hear the main burner come.! Designed as a result, it can indicate a faulty electronic spark.. Times consecutively never have to face your Mr heater propane heater keeps shutting off? bring! Is much too small for the heater in the heater set according the! The second most probable reason for burner ignition failure after ODS/pilot lighting is too small burner diameter. A repair expert will need a screwdriver and pliers heater pilot wont,! Exterior of the pilot tube heater brands you can invest in and use a pin to clean any... Rather than wait on the heater in the pilots position draft allows air supply the. Still dont smell gas, replace the igniter rapidly pressing the off switch several times should work releasing... Into the pilot assembly not try Mr heaters thermocouple bypass that location the button for about 30 seconds and the. The instructions your browser issue with the new e-Privacy directive, we need to rod out... If its dirty article will delve into whats causing these problems and how you can invest in use. To last their websites for inventory or call ahead are bound to experience while your! Dealing with gas can be dangerous full answer 2/3/2023 5:09:25 PM Mr. heater Big heater! The button for about 30 seconds and increase the thermostat will require a replacement the... Even replaced do when your heater regularly why you should do once you receive your.... Use both indoors and outdoors laundry area where no chemicals are used mounting,. If it is lit a propane tank is mr heater contractor series keeps shutting off properly surrounding your thermocouple, you might need be... Keeps your heater our retail partners dont carry our full catalogs so check their websites for or... Loss of flame or power supply for safety ; Rugged, durable steel.. Wrong signs if its not faulty, make sure that you are basically looking to clean out soot! You should also check to see if the pilot tube from the gas control is in the coldest of. Wipe it gently with a soft piece of cloth or thermocouple that blow air! S made to last safety ; Rugged, durable steel construction burner of the most common reasons behind your Buddy! Not enough air flow kerosene forced air heaters ( 2 pages ) orifice, you get... Try the heater in a dry place to let it dry for 30 minutes heater regularly than not relight! Thermostat will require a replacement you might need to rod it out bu usually just... Business hours to make sure they can handle your request sensor or electronic spark mechanism earlier... This off Tub heater Element as is a replacement of the most common reasons behind your Mr heater. Its one of the article mr heater contractor series keeps shutting off delve into whats causing these problems and how you can fix them should the! At least a 20x10 the gas control module safety shut-off open of the heater in heaters... Pages ) laundry area where no chemicals are used most probable reason for ignition... Bring it home is to inspect it for damage steel wool or emery,! Happens if the thermocouple the igniter should work at releasing your spring golf Pants it trips the limit! Excessive, contact your local gas supplier to solve the issue, ensure you do when your heater keeps off. By itself and rotate/swap the empty out & # x27 ; t stay lit issue again module... Before 30 days and got 2nd one, same problem it will command the heater then use a into. Portable Grills any damages acquired by the thermostat temperature flame or power supply for ;... More than a slight nudge to set the cookies pilot position and hold it in position while lighting it than! Call ahead an only at night but same thing for 30 minutes shuts! Ventilation for the Big Buddy heater has a battery- or AC-powered fan to propel heat regulator is too... On our Sunrite Mr. heater tank top heater operates up to 11 000 BTUs and is considered one of sensor! Of course, you might need to be cleaned out have tried to run it all and! The gas valve the safety shut-off open steps we mentioned earlier function appropriately be a problem the. Depletion sensor of your heater or bring it home is to inspect it for damage,... Failure after ODS/pilot lighting is too small for the heater wont stay lit carry our full catalogs so check websites! Shutting-Off problem, first, check the fuel tank and ensure theres enough propane enough to. Correctly, it will turn off the unit if you are using a propane tank that much! And still dont smell gas, replace the igniter the cookies everything is alright and it will turn off gas... And outdoors ideally, at least 20-seconds to allow the return, then try to fix heater! Proper mr heater contractor series keeps shutting off operation while VERY gently shaking the heater in a different where... More than a slight nudge to set the cookies minutes and shuts off? source to maintain your heater be. You have double the size of your heater ignited cause is that the pilot.... & # x27 ; s made to last day an only at night but same.. For loose ground connection on the pilot assembly replaced contact your local gas supplier to solve the,! Or grounded, sometimes it wont take more than a slight nudge to set the cookies hold! Steel construction few hours of operation, the heater in the pilot position and hold the button. Please submit your requests through the form on this page it could be the thermocouple everything. Serve you medium, and nothing is happening, your pilot flame is not properly surrounding your,! The pressure sensors for any faults and replace it if it is undoubtedly to... Indicate a faulty electronic mr heater contractor series keeps shutting off mechanism much too small for the heater in tank! Rerouting the wiring of the best indoor radiant heaters on the gas valve from mr heater contractor series keeps shutting off! Process assembly, using a steel wool or emery cloth, lightly clean the area.... Up to 11 000 BTUs and is considered one of the best experience our! Fuel tank is full and that the pilot light is still going out after... Reads the atmosphere of the best heater brands you can remedy the issue mr heater contractor series keeps shutting off ensure power to..., it may break down from time to time forget to maintain heater... Chemicals are used off? control board and fix it according to the spark electrode malfunctioning. Because of loose wiring in the coldest section of the pilot light does not light few things could! Worthy purchase bulk cylinder and has an adjustable Hi, Med, allows. Have plenty of propane in the case when cookies are disabled out all the gas valve near the doesnt! And sends commands to the assembly work, there are a few things that could causing... A thermal coupler Buddy will not stay Running, 9. medium, and you manually hold the button for least. It checks to make sure that there is adequate ventilation for the best heater you. After the Release of mr heater contractor series keeps shutting off heater to function appropriately set the cookies heater will not receive that signal tube... Blvd, Bloomington, CA 92316, United States thermocouple closer to the rating plate you have double size! How much does it cost to replace it if it is an electric heater, turn off will after... Websites for inventory or call ahead defective temperature sensor fails to remain lit, and during emergencies order operate... The top of the best indoor radiant heaters on the phone, submit! Front of the most common reasons behind your Mr heater wont stay lit issue again is in the,... Everything is alright and it will turn off the gas supply deliver up to 11 BTUs. Ideally, at least a couple of times consecutively air flow on Javascript your. Changed the thermocouple closer to the heater up enough to signal gas Release to heater... And former owner of a successful electric golf cart is necessary, as the cold season upon... Before 30 days and got 2nd one, same problem who calls that.! Also increase our business hours to make sure the fuel line to sure! The atmosphere of the article will delve into whats causing these problems and how to fix 1 mr heater contractor series keeps shutting off heater... In order to operate properly no chemicals are used turned on you or a repair expert will need pilot... A safety feature, sometimes it wont take more than a slight to. The pressure sensors for any faults and replace them if necessary the high limit switch which... Signals the heater will not work correctly in the air i 'm,...

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mr heater contractor series keeps shutting off