If you need to add or change your nominated pharmacy, follow the steps below. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Care Quality Commission Inspection Ratings. (If you make your request by post, please enclose a stamped addressed envelope). This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Some high street pharmacies also deliver. We try to reserve our GP appointments for patients with more serious health problems. We are sorry for the experience you had when trying to contact the Practice by telephone. Attleborough We'll be in touch shortly. View and share your medical record. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Request repeat medication If you would like to request repeat medication, follow the steps below. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. As I type this I am number 15 in the call queue! We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Attleborough We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. View the cost of prescriptions on the NHS website. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . Before booking an appointment please follow our triage system to choose the appropriate route for you. Messaging. Attleborough Before you make your choice you can read more about our cookie policy. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. This means you can order your medicine when you need it without having to see a GP until your next medicine review. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. Patient Satisfaction with GP Practice Appointment Times. At such times we then continue to offer telephone access but only for urgent requests. Feltwell Thetford IP26 4AD (01842) 828938. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Change your contact and personal details or change your password. 76.88% reviewed by GP, out of 160 patients diagnosed. Check symptoms, find possible treatments and find out when to seek help. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. We make it easy to register you and your family. Powered by 100% Renewable Energy. Ask your GP surgery how you should let them know when you need your repeat prescription. Its very very poor service. More than half of GP practices are connected to Patient Access with more joining every day. Health services you can access online. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. NR17 2AS Map, Queens Square SurgeryQueens Square Flu vaccinations - Under 65 At Risk Groups. To check if you have an acute or repeat prescription, go to My record, then select Medicines. Attleborough NR17 2AS Map, Queens Square SurgeryQueens Square You'll be able to collect your medicine in person when it's ready. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Let us know your preference. Select the pharmacy of your choice from the list provided. I think this is disgusting to ignore mental health in this way. Send secure messages to your GP. Flu vaccinations - Aged 65 and over group. NHS self-referral. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Appointments Consult a clinician, routine appointments, sick notes and more. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Notice I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. Analytical cookies send information to Google Analytics. [subject to staffing levels as a result of Coronavirus]. If you have been advised by the surgery that your medication review is due, please complete a review. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. But you can ask for your medicine at your GP surgery if you do not want to do this online. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. We've put some small files called cookies on your device to make our site work. Page last reviewed: 21 August 2020 The Nominated pharmacy section with a nomination. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. The NHS Access app is no longer working. Attleborough Surgery is a GP practice in Attleborough, Norfolk. View NHS information about opening hours, contact details, directions, appointments and GP service details. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Attleborough Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. NR17 2AS Map, Queens Square SurgeryQueens Square I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. We've put some small files called cookies on your device to make our site work. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. In all cases please order your prescriptions at least 2 working days before they are needed. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. You can order a repeat prescription by logging into your account using the NHS app or NHS website. She was told to have it checked after 4 days. We will use a cookie to save your choice. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Attleborough You have nominated your pharmacy of choice. NR17 2AF Map. Before you make your choice you can read more about our cookie policy. The Account option, which is visible once your name is selected. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Analytical cookies send information to Google Analytics. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. If you wish your prescription to be available for collection from elsewhere, e.g. NR17 2AF Map. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. You can now submit a request for your repeat medication using the internet. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. If you are registered with a GP surgery, you can access some health services online. Norfolk Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. Repeat medication. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. order repeat prescriptions. Diabetes - Managing Blood Glucose Level (HbA1c). What has happened to this surgery? We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral Thank you for subscribing to our newsletter. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Only your overall rating, comment and name (if disclosed) will be visible online. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Including Station Road and Queens Square branches. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. Do not submit any queries about your medical condition or medications. Accessibility We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. . They can also offer well-being, stopping smoking and sexual health advice. You can add or change your nominated pharmacy in theAccount section of Patient Access. In the transfer over, all repeat medication also now needs to be newly authorised. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Sleep like a baby. Let us know your preference. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. 42.50% detected by practice, out of 120 new diagnoses. Attleborough Receive your test results, get a referral or tell us youve changed your home address. There is currently an issue with the Patient Access service. Admin enquiries. Analytical cookies send information to Google Analytics. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. I believe that I may have an adult umbilical hernia. Cant get through on phone. 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