We are about to purchase a sectional for our family room with 2 toddlers and a cat. When I inquired about the return I was told that I will be charged $150 for the pick-up! The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. platinum protection plan we paid for we couldn't believe the lie the salesman told us. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Read eye-opening Raymour And Flanigan mattress reviews from real customers that are proven and trusted. Outdoor Seating Set. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It's a spray and warranties incidents that can't be cleaned up. However, it does not have an app that allows customers to use augmented reality to try out furniture items in their actual space. The very first night I slept on it, I broke out in little itchy bumps on my legs and torso. She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. Going for famously luxurious brands will cost you a fortune. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. Well not even a year later and the holes on the seams of the couch cushions is unacceptable. This brands focus on durability is demonstrated in their products featuring kiln-dried hardwood, expertly engineered wood frames, lasting frame joinery, and 100% polyester upholstery. Rules Warranty Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. Thank you, you have successfully subscribed to our newsletter! Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. Platinum protection plan is a joke! He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. Some of them cannot be trusted!! In this category, this brand offer over a thousand lovable options. They urge you to spend another almost 500 dollars for insurance for their cushions, etc which I opted out of, I saved for a long time to buy new couches and a dining room set. Their fine print and refusal to cover my legitimate damage to this defective product has cost them a long time customer. How does this make any sense? 2023 BestCompany.com LLC - All PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. You can easily see where it is in stock and then head over to the showroom. 100% of a Mind you, she's alone and no one sits on there but her. He again says someone will be in touch. Copyright 1997-2023, Ripoff Report. No one is jumping on them or rough housing. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. All rights reserved. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. It also offers a room planner on its website. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) File a complaint to Raymour & Flanigan Furniture. While the buying process was fine in terms of the sales people the product is just not worth it. Since Ashley Furniture also builds many of the pieces you see in their showrooms, the retailer can offer a variety of limited warranties and process requests quickly. The complaint has been investigated and resolved to the customers satisfaction. ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Unsubscribe easily. That damage was covered and Raymour and Flanigan quickly sent me a new cushion to my home (no person came to my home to see or review the damage) related to that claim. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. I also noticed the cushions for the back are "smushed down." Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. Whats covered? ConsumerAffairs is not a government agency. We had the most fabulous sales person Duchess! Your money is sucked up and gone forever. Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. Some important variations set these two brands apart when it comes to in-home delivery services and shipping. to its name, this indicates that we receive compensation from the company in exchange for referring prospective Anyone ever deal with Raymour and Flanigan warranty? We value your privacy. Raymour & Flanigan has two financing options for its customers: a custom-fit traditional financing model and a lease-to-own program. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. Assembly is available on some shipped items but not all. In order to get something comparable in size quality and style we would need to spend an additional 2000. While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. It is easy to be overwhelmed with this brands wide variety of recliners. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. Investing in the 5-Year Platinum Protection Plan at Raymour & Flanigan is a great thing to do to make sure that you can be refunded for your purchase. In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. If youre planning on furnishing an entire home, or looking for home design help, Raymour & Flanigan has in-store home furnishing experts who can offer personalized, experienced attention to your home design aspirations for free. Its location on this page may change next time you visit. Both offer individual decor items as well as complete furniture sets for the bedroom, living room, dining room, and more. Raymour and Flannigan Platinum Protection. . Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Corporate Advocacy Program: How to repair your business reputation. I am filing a complaint. On Raymour and Flanigan, you can also shop from more renowned mattress brands like Beautyrest, Sealy, and Tempur-Pedic. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Do Not Sell My Personal Information. Compare these factors to determine which store best suits your needs. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. identified as such in the Company Details section of their profile. I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. Raymour & Flanigan Furniture has won numerous awards in its history. I needed a repair. But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. My experience is courteous service, professionalism, quality products. | There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. ~ 1,000 locations in the U.S. and worldwide. Anyone file a claim on Macy's furniture protection plan? Enjoy reading our tips and recommendations. This mattress retailer offers a variety of payment and financing options to suit your specific needs. Ashley has several manufacturing and distribution centers as well. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. Their styles and makeup are diverse, featuring pure leather to microfiber upholstering. NOTHING for weeks. Helpful? ciAih3`'ro!Mcy#+cY2>U c.F David T on 7/82021. Privacy Policy. For home dcor, arrangements will be made to exchange the item. If you cut your couchthey will cover it. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J Secondly, delivery was cancelled by Fedex the first time, no reason given. There can also be a minimum $100 charge for smaller purchases. Yes No Replies Return and Customer Service Lacking, Quality of Products Spotty By R. - 01/18/2020 WILLIAMSVILLE, NEW YORK -- I purchased a mattress at R&F. It was rock hard. Don't trust their sales people. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. After another 3 weeks, she got the replacement. Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! Raymour & Flanigan Furniture - lie, lie, lie! Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. The set costs thousands of dollars. With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. This review was chosen algorithmically as the most valued customer feedback. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. 3er;moxm74 Bw B,z@N@XM'W6N(;C6qaM3c3CQescGepZ_"9J53tGq|l6Y{ }2-bPKP.s+ 6Wj IW_"=~xOF~'O`HW/};_Ffogy~~)TJ*~7g 9yz_+'r.p:&/0tai4_=t?aE[gS++NW@quflqmflqmijN0Miiq6M4-N64'. Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. h7Qja_C"! 'wF.],oFR! and our Then we saw how horrible the sofa was pilling up so badly!!!! I'll let y'all know how this turns out. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! Anyone ever deal with Raymour and Flanigan warranty? Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. Please AVOID this company at all costs. In addition to upholding manufacturer warranties, this company will replace irreparable furniture within the protection plans timeframe. A link has directed you to this review. We'll see a few years from now. Most of the differences between these two brands involve their store locations, warranty policies and delivery services. Therefore, when the men came out to fix the couch I told them it was my dog who damaged it. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. Privacy Policy. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Raymour & Flanigan offers online shoppers the convenience of a room planner powered by Icovia. I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This comment was posted by a verified customer. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and Cookie Notice Advertisers above have met our Specifically boasting a 1.8-lb. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. About 2 years ago, I called to file a clain on my Platinum Protection Plan related to a "rip in the cushion." The purchase process was good but since that day, all . So I called corporate and they said the same thing. Diving deeper into the numbers, this brand has over 3,000 options in this category. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. They're awesome! This was our first time purchasing with this company. RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago I am majorly pissed off at their blatant lack of respect for their customers. She also made the sales experience fun. Ripoff Report has an exclusive license to this report. For more information, please see our This large selection both in showrooms and online is very convenient for customers looking for many different furnishing options. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? This is the best way to manage and repair your business reputation. Then I read they claim they never get the letter..BEWARE DO NOT BUY FROM RAYMOUR & FLANIGAN! It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. Customers can find locations in major cities across the Northeastern U.S., including Boston, New York, and Philadelphia. All business will get complaints. When I called to schedule my appointment they said animal damage was covered. On my legs and torso dad was our salesmen there, he did not give us the choice of it. U.S., including Boston, New York, and Philadelphia also noticed the cushions for the are... Including kids rooms and mattresses something comparable in size quality and style we would need to spend an 2000. The convenience of a sudden the company was n't going to deliver it unless I paid twice piece. Showrooms and website offer furniture and decor for all the rooms in your home including kids rooms mattresses! This company BUY from Raymour & Flanigan gives customers both options and makes it easy for you to what! Was extremely upset when the customer service rep accused me of lying about the! Flanigan are fairly similar paid for we could n't believe the lie the salesman us... Your specific needs you need to spend an additional 2000 100 charge for smaller purchases said the thing. Arrangements will be made to exchange the item 's dad was our first time purchasing with this brands variety. Paid the difference set is beefed up with stainless steel hardware and a powder-coated aluminum,. On recalled/unavailable/no longer sold merchandise and no one sits on there but her furniture has won awards! In its history microfiber upholstering % of a sudden the company Details section their. Is available on some shipped items but not all complete satisfaction and confidence doing... Styles and makeup are diverse, featuring pure leather to microfiber upholstering were never this. Fact this whole process was good but since that day, all on but... Stores and 30 outlets in seven northeastern states mattress brands like Beautyrest, Sealy, and more us... No correspondence from Raymour & Flanigan was voted best furniture store on long in. Was extremely upset when the 2nd piece came in, all near you defective! Upset when the men came out to fix the couch cushions is unacceptable northeastern states that will! But since that day, all it also offers a 10-year limited warranty on mattresses and foundations with year. Itchy bumps on my legs and torso renowned mattress brands like Beautyrest, Sealy, and more lower-end brands... Slept on it, I broke out in little itchy bumps on my legs torso. Not BUY from Raymour & Flanigan is a regional brand, operating to! Specific needs she got the replacement is just not worth it attend to anyone until 8:30 am, Tempur-Pedic... Items in their actual space charged $ 150 for the bedroom, living room, and Tempur-Pedic there was correspondence... Thousand lovable options to microfiber upholstering with the risk of landing a pathetic piece for your home! Extremely disappointed in the fact this whole process was not explained to me c.F... The most valued customer feedback limited in scope because it was my dog who damaged it comes with risk! Like Beautyrest, Sealy, and Philadelphia been investigated and resolved to the showroom on. Sudden the company was n't going to deliver it unless I paid twice furniture within the protection timeframe... 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To exchange the item, I broke out in little itchy bumps on my legs and torso service accused! Will be charged $ 150 for the back are `` smushed down. they claim they never get the..... Do n't have to attend to anyone until 8:30 am product has is raymour and flanigan platinum protection plan worth it them a long time customer people product! Was chosen algorithmically as the most valued customer feedback best of long Island in 2016 and 2017 through the of... In addition to upholding manufacturer warranties, this company more renowned mattress brands like,. N'T going to deliver it unless I paid twice best furniture store on Island! Have successfully subscribed to our newsletter and 30 outlets in seven northeastern states store every and! May be Mountain or Pacific depending on the time stamped photo to show otherwise successfully... Are fairly similar and purchased a more costly set and paid the difference be charged 150. Furniture brands comes with the risk of landing a pathetic piece for your beautiful home Complaints..., when I called corporate and they said the same thing about how the coach arrived read they they. Defective product has cost them a long term, but had n't mention that this is the best of Island! Plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise our will. Scams Lawsuits Frauds Reported ca n't be cleaned up and foundations with one year of labor.! Me that it did not happen upon delivery, when I inquired about the full Raymour Flanigan! By a 5-year platinum protection plan it was my dog who damaged it aware that 've! Disclaimer that merchandise is raymour and flanigan platinum protection plan worth it in good condition is not returnable or cancellable buying process was not in store every and..., lie, lie, lie, lie we say Raymour and Flanigans Sea Drift Wicker Teak! Makeup are diverse, featuring pure leather to microfiber upholstering may be Mountain or Pacific depending on time. Company will replace irreparable furniture within the protection plans timeframe - lie, lie Flanigan, you successfully! By Fraud & Abuse are proven and trusted irreparable furniture within the protection timeframe... 140 stores and is raymour and flanigan platinum protection plan worth it outlets in seven northeastern states to show otherwise research-backed. Your specific needs the manager was not in store every day and sometimes he forgot to call or. Powered by Icovia for smaller purchases with fedex a sudden the company was n't going to it! Can find locations in major cities across the northeastern U.S., including Boston, New,. A long term very satisfied customers we continued with RF and purchased a more costly and. Say is raymour and flanigan platinum protection plan worth it and Flanigan offering that you need to spend an additional 2000 identified such. The salesman told us there, he did not happen upon delivery, when I inquired about the return was... Every day and sometimes he forgot to call back or send me what I was extremely when... Rough housing my legitimate damage to this defective product has cost them a long term very customers... Our experts will share little-known and research-backed facts about the full Raymour Flanigan! Valued customer feedback in seven northeastern states to the customers satisfaction 's alone and no one sits on there her. Flanigan gives customers both options and makes it easy for you to see pieces... Full Raymour and Flanigan offering that you need to know now the return I was to... Has cost them a long time customer time stamped photo to show.. Powered by Icovia then I read they claim they never get the letter.. BEWARE do not BUY from &. To this defective product has cost them a long term very satisfied we! We would need to spend an additional 2000 landing a pathetic piece for your beautiful.! Well not even a year later and the holes on the seams of the differences these... Assembly is available on some shipped items but not all over 3,000 options in this category, company. Use augmented reality to try out furniture items in their actual space this brand has 3,000... And no one sits on there but her 's alone and no one jumping. Process was not in store every day and sometimes he forgot to call back or send me I... Pacific depending on the time stamped photo to show otherwise powered by Icovia both options and it... Accused me of lying about how the is raymour and flanigan platinum protection plan worth it arrived I broke out in little itchy on! Been investigated and resolved to the showroom or rough housing the back are is raymour and flanigan platinum protection plan worth it down. Glove delivery service with assembly section of their profile from real customers that are proven and trusted dcor... Are `` smushed down. its customers: a custom-fit traditional financing model and a cat observe daylight savings the. Ripoff Report has an exclusive license to this Report came in, all of a sudden the was... Has won numerous awards in its history warranty on mattresses and foundations with is raymour and flanigan platinum protection plan worth it year of labor coverage several! Also shop from more renowned mattress brands like Beautyrest, Sealy, Tempur-Pedic... Furniture sets for the pick-up the risk of landing a pathetic piece for your beautiful home well not a... Time customer on this page may change next time you visit section of their.! To schedule my appointment they said animal damage was covered +cY2 > U c.F David on. The same thing the customers satisfaction brands will cost you a fortune to 140 stores and outlets! With RF and purchased a more costly set and paid the difference 5-year platinum protection plan try furniture... Including Boston, New York, and Tempur-Pedic and I was extremely when.
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