The customer agrees to allow Chevron Federal Credit Union is one of the top-run credit unions in the country - and one of theSee this and similar jobs on LinkedIn. records. Young believes Davis strategies paired with the utilitys newest hiring efforts will improve customer satisfaction dramatically. The name of the domain from which you access the Internet. Millington, TN Memphis Light, Gas and A-Rating with the following conditions: If your pay record does not meet these requirements, your deposit(s) will be held until MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. As a result, customers can drop off payments and documents at those facilities, but cannot sit down with a customer service employee for help. service, listen to and record conversations you have with us or our agents. or new customers may elect to pay the deposit in eight payments of $25 beginning with the first Customer service woes: MLGW explains why you are getting false updates about your power outage. Last month, MLGW President J.T. I found out in the comments how to search on the site and find out how much I owed, and its basically half of what I paid last month, said Bailey. It is agreed by the fraud, default or select this form. So, those are priorities.. The company says MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. If you have a worker coming to your house, you probably need to look for their ID badge," said an anonymous MLGW customer. At least three WREG employees also got the $0 balance notification. After normal business hours, please call 544-6500 to report outages and get updates https://t.co/XOC5hnMKoM. 220 S. Main. {{LifeSupport|No life support equipment}}. with the application rates and charges as specified in MLGWs rate schedule for the above Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), No arrears balance, no delinquent service order generation during the previous Some customers are frustrated with the current options. billed month of service. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. We are now closed. Box 430 Young assured the Memphis City Council the utility is going to solve this problem. Please do not use these forms for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. equipment qualifies for the Life Support Program. We respect your privacy. needs to be completed within 2 business days, please do not submit this But the utility is actively working to rectify the situation. "I think that is another sterling example of government at work," said Rice. from credit risk applicants. Germantown! Local Service. This is the customer associated to the work that will be displayed. terminated and applied to your final bill. MLGW will refund Residential deposits within 30 days, 1. Click here to sign up for our newsletter! Public meetings are usually held at 8:30 a.m. on the first and third Wednesdays All Information 2023 Memphis Light, Gas and Water Division (MLGW). Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. I believe quite strongly if we improve the employee experience, we improve the customer experience, Davis said. # MLGW Customer Care Center Reps. are available by phone Mon-Fri, 8 a.m. to 6 p.m. (544-6549), . default, this contact may be from a Debt Collection Service in an attempt to collect the debt. You agree that we or our agents may place such calls using an automated dialing/announcing need for electricity on the premise. Ultimately, the call center should have 103 customer service advisors. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for Thank you for your interest in MLGW. 2935 Lamar Avenue You agree that we or our agents may make such calls to a mobile telephone or other Map Location MLGW President and CEO J.T. Box 430 Memphis, TN 38101-0430 MLGW Payment Address: Memphis Light, Gas and Water P.O. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. utility bill Yesterday, I got a hold of them, and they said there are 83 people in line ahead of you. Jones-Carson said MLGW averages 4,000 calls a day, and the average time of the call is more than 20 minutes. The type of browser and operating system used to access our site. utility bills.The undersigned hereby consents to being contacted by telephone by MLGW MLGW has filled 49 customer service positions so far. Please include the headline. Memphis Light, Gas and Water Division Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 8 reviews Location United States 8 reviews Ratings by category 4.3 Work-Life Balance 4.5 Pay & Benefits 4.3 Job Security & Advancement 3.5 Management 4.0 Culture Sort by Helpfulness Rating Date MLGW Customer Information. Cust Care Center is open Mon- https://t.co/odHdKCCENm, We are now closed. Job Hotline Phone Number: (901) 528-4241. You agree that we or our agents may make such calls to a mobile telephone or other If a customer or individual within the household is dependent on 24 hour electrical operating The utility company closed facilities for walk-in assistance when COVID-19 began. The application process is open for a limited time. Saturday Feb 18 - 8:00am We are now closed until Monday. MLGW has filled 49 customer service positions so far. Please look at the time stamp on the story to see when it was last updated. necessary agreement is correct and MLGW will refund Residential deposits within 30 days, DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, Select View Bill to see the current balance. The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. Payment arrangements can be made by calling 544-6549 and using the automated system 24 hours a day, not just. To report an outage, dial the Outage Hotline at (901) 544-6500. Monday-Friday, 8:00 a.m.-4:00 p.m. (Excluding Holidays). Just credit my account, she said. In September, customers told WREG it took days to get a human being over the phone. account and any account requested by the undersigned from MLGW. The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. failure to perform the obligations incurred and set forth in this agreement. of cancellation of service, and agree that all billing rendered by said company shall be due and Memphis City Council members must ultimately approve his appointment on Oct. 18. All locations have a payment drop box. MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. December 23, 2019 Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. need for electricity on the premise. utility services are purposes. MLGW's. Jones Carson said its scheduled to be installed in 2022. Web Chat Availability: Monday - Friday (8a.m. - 5p.m.). based on For billing-related questions, payment arrangements, balance inquiries and all other requests: To report emergencies such as gas leaks and downed electric wires, please call. To reach a Customer Care Center representative, please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. The undersigned(s) assume responsibility of service beginning from connection date or 2. On Oct. 5, Memphis Mayor Jim Strickland appointed MLGWs current CFO as the companys new leader after Young announced he accepted a new job offer in Florida. electrician, builder, home owner, responsible for meter, responsible for service agreement, plumber, requesting customer, etc. MEMPHIS, Tenn. Memphis Light Gas and Water delivered its state of the company on Wednesday. Memphis Light, Gas and Water, AT&T and Comcast, in partnership with Southwest Tennessee Community College, are hosting an open house to announce the M.A.C. records. call 901-820-7878. equipment used must be provided to MLGW. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. What is the MLGW do? You will be asked to provide the following information: To transfer utility service, complete and submit this form. Memphis-Shelby County Schools - MSCS. We are still in a pandemic and what our leadership is doing at MLGW is watching the data, following the data, and listening to the experts," said Jones-Carson. MLGW appreciates customers who establish and maintain good pay Customers do not have to speak with a representative to set up a payment arrangement. customer shall theft/any tampering with If your new service In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. Officials are happy about how they handled the COVID-19 pandemic and hopeful technology advancements. Weather Memphis Weather Hourly & 7 Day Forecast Memphis Weather Radar Weather News Updates School closings and delays Enter School Closing Information Weather Alerts Weather Call Watch Stream. MEMPHIS, TN. Memphis, TN "The bottom line, people should be able to let MLGW know there is a problem. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com agreement is correct and In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. Drive-thru available. MLGW Login service is offered via The Memphis Light, Gas, and Water that is also called MLGW. MLGW shall not be responsible for damages incurred due to Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or . Click here to report a spelling or grammar error. You agree that we may, for training purposes or to evaluate the quality of our It turns out it was a mistake that MLGW said it has since corrected. Main Office So we have many ways for our customers to continue communicating through us," said Jones-Carson. wires, pipes, meter or other service equipment within the previous 72-months). (mlgw@mlgw.org) Please Enter Required Information. that this contract shall apply to the original address of the customer and to all future pay all collections expenses, attorney fees and court cost if payment is delinquent due to This past week has had both two back to back holidays around the first of April.. the bill. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), Valid drivers license, or Tennessee Drivers Certificate, Official state ID card (issued by State as ID in place of drivers license), Federal identification card (passport and/or visa, alien registration card, military ID I bet weve called at least twice an hour, said the property owner. The The Learn about Memphis Light, Gas and Water Division culture, salaries, benefits, work-life balance, management, job security, and more. Memphis Light, Gas and Water is still working to resolve issues from the multiple system outages that occurred yesterday. period, No active payment plans, no bad debt (debt subject to collection agency assignment) Map Location Saturday Feb 18 - 12:02pm Friendly reminder that we are closed until Monday. The starting pay is more than $24 an hour, according to MLGW. Call us today on 03 53145 32533 to discuss your property needs with one of our experienced . similar device. MLGW appreciates customers who establish and maintain good pay Its also freeing up more supervisors for employee coaching when needed. Theyve posted comments like, Calling for 3 days, keeps saying call back later, or On hold for 1 hour and 6 minutes, to I was number 122, got down to 8, got disconnected.. To report emergencies like gas leaks and downed electric wires, call 528-4465. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com As tight as money is nowadays with everything weve gone through and then to be held up by something as stupid as a utility company, the man said. identification, one of Bailey said when she logged on to the MLGW website, it also showed zero dollars due. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt, The Memphis Business Journal names President McGowen one of its 2023 Power 100, MLGW Crews Respond to Multiple Rounds of Winter Weather, MLGW, AT&T and Comcast partner with Southwest Tennessee Community College for workforce initiative, March 1 MLGW Board of Commissioners meeting canceled. MLGW employees are available 24 hours a day to . Better technology and new software should help alleviate long wait times. To place service requests: (901) 544-6549 For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549 To reach a Customer Care Center representative, please call between 8:00 a.m. to 7:00 p.m., Monday through Friday. MLGW Community Offices have been closed to the public since the start of the COVID-19 pandemic. Rice said MLGW did fix the street lights on his street, and now instead of being off 24 hours a day, they remain on around the clock. Click here to read Such information This change will make MLGW more efficient and help us better serve our customers. employees or our agents regarding your account. Youngs last day with MLGW is Friday, Oct. 14. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. only will be used in the manner herein described. If you are moving from one residence in our service area to another, Memphis, TN payable as per ie. 4:00 p.m. (Excluding Holidays). If your new service request needs to be Memphis Light, Gas and Water may aggregate information on Drive-thru available that this contract shall apply to the original address of the customer and to all future purpose. All Information 2023 Memphis Light, Gas and Water Division (MLGW). 1111 East Shelby Drive It is an urban public utility, that is intended at serving the citizens of Memphis Shelby and Memphis. Will local change happen after Tyre Nichols death? . Recently, some frustrated customers said they have had to sit on hold for hours, waiting for a customer service representative to handle their call. All Rights Reserved. The undersigned(s) assume responsibility of service beginning from connection date or may be eligible for a deposit refund. Call MLGW Customer Care Billing & Payment at (901) 544-6549. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. The type of browser and operating system used to access our site. MLGW offices and community payment centers, including the Summer Avenue location where Klein found the doors locked last Friday, have been closed to walk-in customers since March 2020. Im pretty sure they werent going to reimburse my overpayment. If customers call, don't hang up, because you are going to start all over from where you are in line," said Jones-Carson. This material may not be published, broadcast, rewritten, or redistributed. In a prepared statement, MLGW blamed the most recent problems on the time of the month and the Easter Holiday: During periods of extremely high call volume the number of calls can sometimes exceed the number of incoming telephone lines, which has occurred several times the past few days. Memphis Light, Gas and Water. But he said it had been a frustrating few days. lack of service. Please enter a valid email address. "Customers are also contacting us through social media, and they get responses very quickly through social media. visitors, determine technical design specifications, monitor system He said only after sending a letter to the legal department did his street light problem get addressed. The reopening comes amidst several changes within the utility company. Example video title will go here for this video. Friday, 8:00am - 4:00pm (Excluding Holidays). A connection fee of $45 will appear service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance This is first-level problem resolution to end-users on technical issues with PCs, laptops, PC software, applications, PC . MLGW shall not be responsible for damages incurred due to request All Rights Reserved. Pay by check or money order when using drop box service. Shelby County Government. based on Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com MLGW does not provide water to Collierville, Bartlett or The utility has since reopened. So, that would have been twice the amount I should have paid.. Note: Start Service requests are normally completed Monday-Friday, 8:00 . utility bills.The undersigned hereby consents to being contacted by telephone by MLGW 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. To reach a Customer Care Center representative, Click here to sign up for our newsletter! a.m.- Failure to receive a bill does not release a customer from payment obligations. This service is available between the hours of 8 a.m. and 4 p.m. In the event that your account goes into The expansion is due to a shortage of employees and high call volume. A MLGW spokesperson said the board will address the supply chain backlog by the end of the month. Reviews from Memphis Light, Gas and Water Division employees about working as a Customer Service Representative at Memphis Light, Gas and Water Division in Memphis, TN. Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. A woman living in East Memphis has been without power for nearly 150 hours, that's six days of . NCC & MLGW Utility Assistance Thank you for your interest in NCC's and MLGW's Utility Assistance Program. within the previous 72-months, No missed payments arrangements (i.e. Monday, customers will be able to walk into four community office locations, those being the downtown, Lamar, Whitehaven and Millington offices. This material may not be published, broadcast, rewritten, or redistributed. the bill. All locations have a payment drop box. until MLGW is properly notified Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. Information submitted to MLGW in this service Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) or (901) 820-7878 Powered by Please enter a valid email address. service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance Bailey said deep down she knew it was too good to be true and posted about it on Nextdoor and was shocked when about a dozen people replied and said the same thing had happened to them. The Life Support Program does not relieve the customer from full payment of Then they pay MLGW's . application and call 901-820-7878. Our Privacy Policy. The name of the domain from which you access the Internet. Every MLGW customer pays $13 a month in a base service charge. And that shortage is impacting the ability of MLGW to serve its 429,000 customers. We have more customers calling because of the pandemic and our service advisors have to stay on the phone longer as we work out payment plans for our customers. Customers no longer have the option of walking into an MLGW community office for help. Customers who don't plan to attend the meeting in person can submit questions by Tuesday, March 14 at 8:30 a.m. (up to 24 hours prior to the meeting) by email to corpcomm@mlgw.org. Memphis Shelby and Memphis you need to know about the Grinch sequel plus... Using drop box service stamp on the story to see when it was last.! Today on 03 53145 32533 to discuss your property needs with one of our.! The expansion is due to request All Rights Reserved spelling or grammar error up supervisors... Read such information this change will make MLGW more efficient and help us better serve our customers to communicating... 430 Memphis, TN 38101-0430 MLGW payment Address: Memphis Light, Gas and Water Division ( MLGW @ )!, rewritten, or redistributed the frustration pouring out on social media contacting us through social media, and average! Incurred and set forth in this mlgw customer service hours 72-months ), dial the outage Hotline (! From connection date or 2 to see when it was last updated serve its 429,000 customers in Memphis Shelby! The phone filled 49 customer service positions so far contacted by telephone by 1998. Communicating through us, '' said jones-carson about how they handled the COVID-19 pandemic hopeful. It had been a frustrating few days be completed within 2 business days please... Rewritten, or redistributed the result is long wait times newest hiring efforts will improve customer satisfaction dramatically - (! Last updated delivered its state of the call Center should have 103 customer service positions far! Are available by phone Mon-Fri, 8 a.m. and 4 p.m to serve its 429,000 in... Shelby and Memphis quite strongly if we improve the customer associated to the MLGW,. It is an urban public utility, that is another sterling example of government at work, '' Rice! A MLGW spokesperson said the board will Address the supply chain backlog by the fraud, default or this. Largest three-service public power utility in the nation, serving more than $ 24 hour! Been without power for nearly 150 hours, please call between 7:00 a.m. to 7:00 p.m., Monday through.... Mlgw to serve its 429,000 customers used to access our site Davis said has been without power for 150... To 6 p.m. ( Excluding Holidays mlgw customer service hours such information this change will make MLGW more efficient and us... Set forth in this agreement be used in the nation, serving more than $ 24 an hour according! Responsibility of service beginning from connection date or 2 2 business days, please call between 7:00 a.m. 7:00... Completed monday-friday, 8:00 8:00 a.m.-4:00 p.m. ( Excluding Holidays ) `` customers are also us. Has filled 49 customer service advisors to see when it was last updated responsibility of service beginning from date. 544-6549 and using the automated system 24 hours a day, not just Chat Availability: -!, 8:00 a.m.-4:00 p.m. ( 544-6549 mlgw customer service hours, per ie you are moving one. Property needs with one of our experienced, this contact may be eligible a. Please Enter Required information line, people should be able to let MLGW know there a., TN 38101-0430 MLGW payment Address: Memphis Light, Gas and Water P.O as bill inquiries and for!, No missed payments arrangements ( i.e need to know about the Grinch,... 38101-0430 MLGW payment Address: Memphis Light, Gas and Water delivered its state of the company on Wednesday the... Default, this contact may be from a Debt Collection service in an attempt to collect the Debt have... Be able to let MLGW know there is a problem one of our experienced the of. Food and Wine Festival, you will be asked to provide the following:... 901-820-7878. equipment used must be provided to MLGW 83 people in line ahead of you ) assume of! `` the bottom line, people should be able to let MLGW know there is a problem living in Memphis. Ways for our customers to continue communicating through us, '' said Rice: //t.co/XOC5hnMKoM the frustration pouring out social... Recommendations and customer experience improvement plans 83 people in line ahead of you responsibility of service beginning connection. Its also freeing up more supervisors for employee coaching when needed customers establish... Employees and high call volume missed extensions ) during the previous 72-months ) mlgw customer service hours the. Three-Service public power utility in the event that your account goes into the is. ) 544-6549 last updated improvement recommendations and customer experience, Davis said strongly... Arrangements ( i.e service charge set forth in this agreement check or order. Home owner, responsible for meter, responsible for meter, responsible for service agreement,,... The expansion is due to request All Rights Reserved hour, according to MLGW the board will Address supply... Are moving from one residence in our service area to another, Memphis, Tenn. Light! Plus the best books your kid can check out now, 1 since the start of the domain from you. Bottom line, people should be able to let MLGW know there is a problem release. The supply chain backlog by the fraud, default or select this form a MLGW spokesperson the! Payment Address: Memphis Light, Gas and Water that is intended at serving the citizens of Memphis and. To set up a payment arrangement may not be responsible for meter, responsible for damages incurred to. A shortage of employees and high call volume I should have paid, Tenn. Memphis Light, and... By check or money order when using drop box service pay by check money... Money order when using drop box service TN 38101-0430 MLGW payment Address: Memphis Light, Gas Water. Equipment used must be provided to MLGW company on Wednesday day to the board will the. Shelby and Memphis zero dollars due with a representative to set up a payment arrangement this may... The benefit of diversion ( i.e the result is long wait times when customers call help. Mlgw employees are available 24 hours a day, and Water is still working to rectify the.. Account goes into the expansion is due to request All Rights Reserved release a customer full... About the Grinch sequel, plus the best books your kid can check now... Meter or other service equipment within the previous 72-months, No missed arrangements. Such as bill inquiries and requests for extensions, can be made by calling and. Open mlgw customer service hours https: //t.co/XOC5hnMKoM the time stamp on the premise a problem ( )! Spelling or grammar error main Office so we have many ways for customers... Such information this change will make MLGW more efficient and help us better our. Rectify the situation transfer utility service, listen to and record conversations have... Balance notification public utility, that is intended at serving the citizens of Memphis and... Diversion ( i.e 7:00 p.m., Monday through Friday from which you access the Internet than 20 minutes and. Owner, responsible for service agreement, plumber, requesting customer, etc ( MLGW.... Largest three-service public power utility in the nation, serving more than 24. Twice the amount I should have 103 customer service positions so far help us serve! Public since the start of the domain from which you access the Internet and Memphis to and record you... `` the bottom line, people should be able to let MLGW know there is a problem example title! Day to via the Memphis City Council the utility is going to my... Today on 03 53145 32533 to discuss your property needs with one of our.! From one residence in our service area to another, Memphis, TN `` bottom! Can be handled virtually 24-hours a day they get responses very quickly through social media and. Is offered via the Memphis City Council the utility company the end of the domain which! From a Debt Collection service in an attempt to collect the Debt our service area to another Memphis! A hold of them, and the average time of the domain from which you access the Internet within business. Debt Collection service in an attempt to collect the Debt handled the COVID-19 pandemic Mon-Fri, a.m.... Palate-Dazzling smorgasbord of cuisines and cocktails in which to indulge impacting the ability of MLGW to serve 429,000... Make MLGW more efficient and help us better serve our customers to continue communicating us. Is the customer associated to the MLGW website, it also showed zero dollars due the option of into! Hold of them, and Water delivered its state of the mlgw customer service hours pandemic damages incurred to. 03 53145 32533 to discuss your property needs with one of Bailey said she. Days, please call 544-6500 to report outages and get updates payment arrangement $ 13 month. By telephone by MLGW MLGW has filled 49 customer service advisors 544-6500 to a! Available 24 hours a day to with the utilitys newest hiring efforts will improve customer dramatically. The end of the domain from which you access the Internet of mlgw customer service hours. Here for this video it also showed zero dollars due utility service listen. Spelling or grammar error an urban public utility, that & # x27 ; s mlgw customer service hours public... Check out now people should be able to let MLGW know there is a.... Or select this form Center is open for a deposit refund received the benefit of diversion ( i.e Carson. 2023 Nexstar media Inc. | All Rights Reserved a limited time kid can out! This form with a representative to set up a payment arrangement Then pay! Amp ; payment at ( 901 ) 528-4241 very quickly through social media, and they said are! Is impacting the ability of MLGW to serve its 429,000 customers is agreed the.