Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. Tell us how often this happens and how it affects you. hello. Fifteen per cent expressed a preference for video assessments, while 5 per cent said they had no preference. Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). Claimants who went on to say that they preferred face-to-face over telephone assessments were less likely to report the information as helpful (84 per cent) than those who preferred telephone (92 per cent) or expressed no preference (93 per cent). Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. Most of these variables only predicted preference for telephone or face-to-face appointments, and not for video appointments, in a three-way choice model. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. About one in eight (16 per cent) had issues with the type of questions or how they were asked. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. Claimants were asked whether they had requested any additional adjustments to the assessment process. Over four out of five (83 per cent) of these claimants found it helpful. Nearly all of these people were at home with the claimant during the call, but some were able to dial in remotely. Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Nearly one in seven (15 per cent) said they had no preference. If you want to know how often you have problems with the activities, fill out the form. When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. No two people are affected in the same way but let us look at some of the Claimants were first asked, if given a choice and assuming government advice allowed, whether they would prefer a telephone or face-to-face assessment in the future. They later changed the award because they looked into everybodys claim as they felt they hadnt been Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. About a third (36 per cent) of claimants who were awarded PIP gave the same response. Daisy2016 Forumite. What are my options for dealing with debt? PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. What is the PIP medical assessment?. Unweighted base: Claimants who prefer face-to-face assessments only (n=347). You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Do be advised that the 'DWP' call handlers are not PIP advisers. Most commonly this was in a letter (71 per cent), and nearly one in four claimants (24 per cent) reported receiving a telephone call. You will need to contact the assessment provider and request a home assessment. Those that did tended to have problems hearing the assessor or being heard due to bad lines or lines cutting out. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Its based on the results of over 250 responses to our readers survey which is still open. The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. The frequency of the other requests was too small to report on the outcome quantitatively. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. A small number of claimants also requested to spread the assessment over multiple calls or receive information in large text or braille. When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. Isabel Taylor As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. There was no significant variation in preferences across the age groups for women, amongst whom claimants of all age groups preferred telephone assessments by a large margin. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Eighty-nine per cent had the other person join from the same location, for 11 per cent the person joined the call remotely from a different location. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). 63 replies 18.3K views. The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. 30 September 2020 at 8:04AM in Disability money matters. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. should she ring pip and update them about this they make a decision?england As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. Its based on the results of over 250 responses to our readers survey which is still open. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. The mental health conditions that qualify for disability in the UK are depressive disorders, dementia, chronic anxiety such as anxiety disorders, and bipolar disorder. What do you put on a PIP form for depression? The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Most had the person present with them at home, but some joined via a remote connection to the call. Remaining answers covered a wide range of preferences about the length and conduct of the assessment as well as the mode of conducting the assessment (see Figure 28 below). Before attending your PIP assessment, there are several things you should consider to help you prepare. Unweighted base: All first time PIP claimants (n=438). More than once: Can you repeat the activity as many times as you are required to? This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. This report is based on data from two telephone surveys conducted between July and October 2020. Its based on the results of over 250 responses to our readers survey which is still open. Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). 30 September 2020 at 8:04AM in Disability money matters. Physical and psychological or mental examination: If obligated, and with your consent, these health professionals will administer a short physical and mental function examination. The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. PIP telephone assesment today. The data was weighted to be representative of age, gender, type of assessment and assessment provider. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. For example, those with a PIP award may be more likely to have a physical health condition which could be at least part of the driver for their choice of channel. To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. You are most welcome to join today! You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. Can I claim Welfare Benefits if Im living with a mental illness? PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Have you read something you think others need to know? PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! The most commonly reported difficult topics included claimants physical health or disability (8 per cent) and mental health (7 per cent). Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. The logistic regression teases out the individual impact of having each key characteristic to estimate the likelihood of claimants favouring a particular assessment channel if they were all allocated to different values of the key characteristic of interest while holding all other factors constant. Each article is written by a team member with exposure to and experience in the subject matter. If you are considered to not have much disability in certain activities, you should try some of the following activities: The assistance you will get can be a person or a pet or you might be accompanied by a driver to your car or the service might change your home to make you accommodate easily in your condition. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. PIP telephone assesment today. Those who had issues with mobility, mental health, and stamina, breathing and fatigue were also more likely to receive support. Seventy per cent of those placed in the LCWRA group stated a preference for telephone compared to 42 per cent of those awaiting further assessment. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. In this aspect of the PIP assessment with questions on mental health, the health professional will be asking you questions on how you are feeling with your condition. Those undergoing a reassessment were most likely to prefer a telephone assessment (62 per cent) than those submitting a new claim (41 per cent). No two people are affected in the same way but let us look at some of the hello. The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. They are there to ask you questions and are not there to ensure you get PIP. If you would like to know more about DWP research, email socialresearch@dwp.gov.uk. Daisy2016 Forumite. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. The healthcare professional to be a specialist in mental health. What do you put on a PIP form for depression? Three quarters of claimants (75 per cent) reported being satisfied or very satisfied with their experience of how the telephone assessment was conducted. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). This document/publication is also available on our website. We explain the following: Firstly, you shouldnt expect the PIP assessor to be favourable towards you. Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. Your assessment centre might ask you for a letter from your doctor or other evidence that you need an alternative location for your assessment. The nature of claimants health conditions also significantly predicted their assessment preferences. This group are referred to as awaiting further assessment throughout the report. | Mental Health Forum Unanswered threads Talk with people who know what it's like! The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Nearly one third (31 per cent) of claimants were joined by another person during the assessment, most commonly by a family member (24 per cent). One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Around six in ten claimants (59 per cent) reported no difficult topics. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. You can also answer yes if you meet one of the following conditions: Here is another sample PIP assessment question on mental health: Do you need help from another person, guide dog or specialist aid to get to a location that is unfamiliar to you?YesNoSometimes. Higher satisfaction levels were expressed by those who were placed in the LCWRA group (97 per cent compared to 86 per cent of those awaiting further assessment), those who preferred to have telephone assessments (97 per cent) and those who said they had mobility issues (96 per cent). Bea Taylor However, older claimants were more likely to have experienced an assessment before. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). The most common topic that claimants felt was difficult to discuss was their mental health (14 per cent), followed by claimants physical health or disability (11 per cent). I first applied for pip back in 2016 and was awarded a paper based award . You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. All face to face assessments have been suspended for at least 3 months. you can't plan a route to an unfamiliar place yourself. Claimants were then asked which option for the assessment they would prefer if they had three choices: video, face-to-face and telephone assessments. Of those who did not feel able to explain how their health condition affects their daily life, 45 per cent felt that the assessor did not listen, seemed uninterested or was not understanding of the claimants condition or situation. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Well send you a link to a feedback form. ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). You can learn more about having an assessment at home by buying this book on this website. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel, for example those disallowed PIP were less likely to prefer telephone assessments. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. Having a mental health problem can be expensive. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). Tell us how often this happens and how it affects you. This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. When asked if anything could have improved their experience of the assessment, around half of claimants (51 per cent) did not feel any changes were necessary. Try not to just yes or no to the questions. Nearly half (47 per cent) of PIP claimants and one in three (32 per cent) of those undergoing WCA drew on additional support or information before the assessment beyond DWP or the assessment provider, most commonly a friend or relative. The remainder were placed in a group awaiting a further assessment via face-to-face (to take place once the COVID-19 easements allowed) to confirm whether they were able to undertake some work-related activities. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). Crescenzo Pinto Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Claimants were also asked whether they experienced any other practical difficulties during the call. What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. 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